One&Only Gorilla's Nest

Amazing, fantastic attention to detail, staff, room, food you could not fault, we did not want to leave it was so fabulous. Well done to all the staff and the team you made this a memorable experience Beautiful rooms as well, so quiet and gardens

This is the best experience we had in our entire life and I would say it's the best exclusive resort not only in Rwanda but in Africa, every details they had with us was amazing, no word to describe the whole magical resort, The GM was the nicest and an amazing person. Well done for all the team, from the chef to the people who make our room. Thank you to all for making us feel better than ever.

The most amazing experience in the best place. Truly magical, amazing service, best staff, amazing food. Couldn’t have been more perfect.

The resort had everything we needed and more! We were so well looked after and our overall experience was maximised by fantastic service and staff, who went above and beyond. I would highly recommend this beautiful and natural resort. The food was delicious and there was a variety of places to dine at both lunch and dinner, so it didn’t feel repetitive. The hotel provided a fantastic and safe driver, who looked out for us throughout the trip. We don’t need to go through a travel agent as One & Only took care of everything including gorilla permits and airport transfers.

This place thinks of everything and the service is among the best we have ever experienced. From the moment you enter the gates you feel special with the local greeting they give you. Our room was simply perfect with every amenity you could ask for. Tim, the General Manager is very hands on, beyond present and the people that work at this resort are special and exceptional in every way. The food that they serve is varied, very well-prepared, presented in a elegant fashion and every effort is made to satisfy your needs. The food is also very healthy which was appreciated. We felt pampered, welcome, valued and even cherished. Laundry was done for us every day, a hot water bottle in a blanket provided when the cart took us to dinner and it was cold, when they did not have tomato juice to make me a virgin mary they squeezed fresh tomatoes to provide me with a great drink. You have to experience this place if you can and to be so close to the gorilla's nest was truly amazing. I wish I could take up permanent residence at this resort.

After two weeks on safari, to arrive at the One and Only was a such a special experience that was the perfect ending to a celebration trip. The attention at this property is beyond anything else that we have experienced. Your entire stay in curated and you receive a personalized itinerary each day. Of course, gorilla trekking is the primary reason you visit the Gorilla's Nest. But, I would come just to stay at this property! The people were amazing!! Barbara was one of the best experience managers that I have ever met and is honestly one of the kindest people on the planet. She made each day of our stay magical and the small touches like having hot water bottles in our buggy after dinner were so appreciated. We had our meals in different locations each days, loved Jack Hannah's cabin where Yves took such great care of us and the Chef's Garden was beautiful with the best crispy chicken we have ever tasted. There is a temptation table in the lobby where you can grab yummies every day, gigantic cookies and crispies that our delicious. Patrick can guide you through an entertaining coffee tasting, his knowledge and enthusiasm are unparalleled! The comfort level is off the charts here. The rooms are beautifully appointed with a SMEG coffee maker and a well stocked beverage bar. The bathrooms floor are heated and you have both outdoor and indoor bathtubs and showers. We loved that all of the floors were heated throughout the bathroom area. Service is really six stars here, they always try to go above and beyond. When you return from trekking the dancers and drummers greet you and you are seated and your muddy shoes and socks are removed to be cleaned and you are given clean flip flops and warm towels to freshen up. To make your return even better, we also received 5 minute chair massages to recover from the trekking adventures. Definitely make your way to the pool, which is heated and there is also a cold plunge pool. The sauna and steam rooms were also at our disposal. Nights are started with either entertainment by dancers or with interesting talks. The bar offerings are amazing and they infuse so many interesting local gins and vodkas that are the bases for creative and tasty cocktails. We will treasure our memories of the Gorilla's Nest and all the friends we made during our stay. We have so many cute treasures that were left as gifts in our room each night that will always remind us of our magical stay.