Hoteles Holiday Inn en Múnich

I had a fantastic stay at the Holiday Inn Munich City Centre! The rooms were spacious and comfortable, and the staff was welcoming and helpful. The hotel's location is excellent, with easy access to public transport and nearby attractions. Highly recommended for anyone visiting Munich!

Dear Inn Management, I am writing to express my profound disappointment and frustration with the service and room mismanagement that transpired during my recent stay at your hotel. My experience, which was marred by a series of significant issues, has left me feeling utterly dissatisfied and compelled to share my concerns. To begin, I had made a reservation for a two-night stay, eagerly anticipating a comfortable and enjoyable visit. However, upon entering our assigned room, it became immediately apparent that there were multiple lighting failures in both the sitting room and the toilet. This lack of attention to maintenance was unacceptable, and it significantly affected the overall ambiance and functionality of the room. Upon reporting the lighting issues to the front desk, the hotel staff informed us that they would arrange an alternative room for us. However, the room they provided was far from being comparable to the original room we had reserved. The disparity in room type, amenities, and overall quality was not in line with the standards we had expected, and thus we rejected the offer and promptly returned the card key to the front desk that same night. In addition, we explicitly requested the staff to inform their Manager of the situation and address the lighting issue in our original room for a fixing. Despite our explicit instructions, upon our return to the hotel the following evening, we were dismayed to discover that we were unable to access our original room. Seeking an explanation, we immediately approached the front desk, where we were informed that our original room had been allocated to another guest, and our luggage had been moved to a common storage area. The lack of communication and disregard for our reservation was disheartening, and the staff's failure to provide a reasonable explanation for this oversight only added to our frustration. Moreover, instead of rectifying the situation appropriately, the staff simply returned the previously rejected alternative room to us, expecting us to settle for an unsatisfactory solution. This dismissive response to our concerns further exacerbated our anger and dissatisfaction with the entire experience. As guests who had entrusted our stay to your establishment, we had expected a certain level of professionalism, competence, and genuine care for customer satisfaction. Regrettably, our experience at Inn has fallen far short of these expectations. The repeated room allocation errors, lack of maintenance, and the staff's inability to address our concerns have left us with an overwhelmingly negative impression. We request an urgent response to address the issues we have outlined, including an explanation for the mishandling of our original room reservation and the subsequent inconveniences caused. We also urge you to take immediate action to improve your hotel's maintenance protocols, staff training, and overall customer service to prevent other guests from enduring similar frustrations and disappointments. Furthermore, as a gesture of goodwill and an attempt to rectify this situation, we expect a fair resolution that adequately compensates us for the considerable inconvenience, distress, and dissatisfaction we experienced during our stay. We sincerely hope that you will take our grievances seriously and implement appropriate measures to ensure such incidents do not recur. Your prompt attention to these matters is of utmost importance in order to restore our faith in your establishment's commitment to providing a satisfactory guest experience. Yours sincerely, Michael

No es la mejor ubicación. Extraño servicio en la mesa de recepción; intentaron cobrarnos dos veces por nuestra estancia. Cobraron el importe de la estancia a la llegada. Luego, al momento de pagar, cuando solicitamos una factura, el empleado del hotel que trabajaba en turno dijo que no vio nuestro pago en el sistema y exigió pagar nuevamente. De lo contrario: buen desayuno, habitación limpia.

La habitación es muy limpia, la ventana es grande, se puede abrir un gran ángulo, limpiar la bobina, hay una toalla que se puede limpiar las ropas, la cama también es grande, hay placas de autobús en la frente del hotel que pueden llegar a la estación Harras.

Además de la baja temperatura del agua de baño, el hotel se encuentra con huelgas DB y la reparación de líneas relacionadas durante el fin de semana, el resto es bueno en general. Hay tiendas de conveniencia cercanas, y un supermercado más lejos. La ubicación está cerca del Museo BMW, pero está a media hora del centro de Munich, y es muy conveniente usar el billete mensual.

¡Lo pasé muy bien en el hotel Holiday Inn! Toda la experiencia de la estadía me hizo sentir muy cómoda. En primer lugar, el personal del hotel es muy amable y acogedor. Brindan un excelente servicio y siempre están dispuestos a ayudarme con cualquier pregunta que tenga. Desde la recepción hasta el servicio de habitaciones, todos me hicieron sentir bienvenido. La decoración y las instalaciones de las habitaciones también son muy satisfactorias. La habitación era espaciosa y luminosa y la cama era cómoda, lo que me permitió dormir bien. El baño está limpio y ordenado, y los artículos de tocador son de alta calidad. La ubicación del hotel también es muy conveniente. Hay muchos restaurantes y centros comerciales cerca, lo que hace que viajar sea muy conveniente. Además, las medidas de seguridad del hotel también me hicieron sentir seguro de que podía disfrutar de mi estancia con confianza. En general, estuve muy satisfecho con mi estancia en el hotel Holiday Inn Express y lo recomendaría a otros viajeros sin dudarlo. espera la próxima vez

Buena opción para viajeros individuales. Tranquilo y limpio. El desayuno es excelente. Puedes tomar una copa en el bar del vestíbulo por la noche, seguro que es un placer.