Fairfield Inn Muncie

We were at this hotel on February 19, 2025. If I could give this hotel a minus 5 I would. So we get to the hotel and go to check in. This man comes out he says that he is the manager. He is dressed very sloppy and unprofessional. So we get to our room and decide to watch women TV for a while before we go to dinner. The TV kept going off and coming back on. It was very annoying. As I was changing my clothes for dinner. Standing there with my underwear on we hear somebody using their key on our door and he walked into our room. The man apologized and backed out of our room. When we went down to leave for dinner the manager was gone and a young man was at the front desk. We told him what happened and he apologized. We said that it was not his fault. He said that we were actually supposed to get a different room. We told that we want to get comped for our room. He said that he would check with the manager and the manager would let us know in the morning when we check out. So when we were checking out the manager apologized and said that I would see a credit on my card in a couple of weeks. I will be calling the management at Marriott and reporting this hotel.

I booked this hotel thinking it would be a solid choice for a one-night family stay because Fairfield Inns are usually decent. It was not a good experience. The hotel is pretty worn and the decor is outdated - and while I understand this may sound a little petty, it just made the hotel feel drab, dark and dingy. Also, the beds were extremely uncomfortable and the pull out mattress was awful. My two small kids were sleeping on it and I felt bad for them because the mattress was just hard springs (we doubled up a blanket to soften it). There is absolutely no way anyone other than a small child with lots of extra padding could sleep on that - an adult would have been miserable and better off in the floor. And while this is very circumstantial, our room was over the pool and even though it was supposed to close at 10pm, there were people yelling and screaming in the pool until midnight and it was extremely loud - we actually thought it was in the hallway for awhile, before we made the connection that we were over the pool and that’s what we were hearing. So if you’re unfortunate and end up over the pool with loud, late pool guests, that’s not great either (and the hotel didn’t seem to enforce the hours). On a positive note, the staff was incredibly pleasant and friendly. But the quality of the hotel and beds were so poor that I would never stay here again.

We have normally stopped here on the first leg of a trip to Arizona. It is a clean, convenient, timely place to spend the night. Desk staff was friendly & helpful. Room was clean, as were linens and bed was comfortable, although, to tell the truth, furnishings are beginning to look a bit worn and outdated. Breakfast was standard hotel/motel fare and not bad, but breakfast staff was not really attentive enough in keeping coffee urn full and hot and other items properly supplied. Still, except for the coffee, not bad. We travel with a service dog and he was well and considerately treated. We would stay again.