Le Sutra Hotel, Khar, Mumbai

Amazing boutique hotel, the rooms are slick and span very clean and the decor is very well laid out, it gives you a very relaxing and homely feel to this hotel, this is the 2nd time I am staying here and without any doubts I would come.again and also recommend this hotel to others

We left Le Sutra this morning after a five-night stay. We would recommend staying at this hotel. The place is clean and well run, with professional and courteous staff. Our room was cool and stylish and the bed was extremely comfortable. Anjeli excelled above a good staff with her easy knowledge and commitment to hospitality. Chandra made the best cafes Americano, in the restaurant downstairs. Breakfasts were generous and obviously prepared by a chef. The dosa and parathi and sambal were perfect and tasty. An excellent experience for us.

We had a very pleasant stay at Le Sutra. Loved the quaint and unsual decor and creativity at the hotel, which made the ambience charming. The staff were all very pleasant and helpful. My husband had a stomach upset, and the manager on duty went out of his way to get medication. Also, when they noticed that there was an event happening next to the hotel, they moved us to a quieter and bigger, better room! That was very considerate! The food was overall amazing! We thank each and everyone at the hotel, for making our stay comfortable. Do keep up the good customer service. We look forward to coming back.

Recently was in Bombay for a few days and stayed at this lovely boutique hotel called Le Sutra, and already looking forward to my next trip back there. The room I had was charming and very comfy, with lots of signature decor and details that the hotel is apparently famous for. Food at the restaurant was also very much to my liking. And above all the friendly and attentive staffing there made my stay really great! Special mention to Anjali and Raj at the Reception who made me feel much cared for and appreciated. See you again Le Sutra!

The hotel has an attractive internal appearance and an excellent spa, which I would highly recommend. However, the overall experience was deeply disappointing, with poor service, poorly maintained rooms, and substandard food quality. This was the final hotel on our three-week trip, and unfortunately, it turned out to be one of the worst experiences of the journey. Upon arrival, we did not receive the room we had originally booked, as we checked in later than the designated time due to flight delays. Instead, we were assigned a different room. The elevator to the room was uncomfortably small, which may be a concern for others as well. Next door to the hotel is a night club and you can hear the music through the walls and windows till the early hours. We could feel the bass come through the walls. We love music and a night out but when you're looking to sleep its not ideal. We weren't notified about this at all. The room we were given was extremely hot, with a temperature of around 35 degrees Celsius. Basic amenities were lacking, such as an adequate supply of toilet paper and drinking glasses, which had to be requested separately. We also had to call for assistance with the air conditioning, which took over 30 minutes to address. The technician assured us it would improve with time. Unfortunately, by 2 a.m., the situation had worsened, and the room became unbearably hot. My wife fell ill due to the heat, prompting me to seek help from the reception. After a prolonged discussion lasting nearly 20 minutes, they eventually sent someone to check the air conditioning. It was confirmed that the compressor was broken and could not be repaired. Although we requested a room change or even a transfer to another hotel, we were informed this would not be possible. After much insistence, we were promised a room change in the morning and a refund for the night. Two noisy and unclean fans were provided as a temporary measure, but they offered little relief. Exhausted from traveling, we barely managed to get an hour of sleep. As a result of this ordeal, we missed an entire day of exploring Mumbai and lost money on pre-booked activities. The lack of concern from the staff was disheartening. The following morning, the promised room change was not promptly actioned, and I had to chase the staff for an update. After speaking to multiple employees who gave conflicting information, a manager finally resolved the issue and facilitated the move to another room around 12pm. While we were offered complimentary food as a gesture of goodwill, this too fell short. The room service we ordered was overly spiced, which was unsuitable as my wife was still unwell. Even basic items like fries and chicken pizza were heavily seasoned. The food quality was poor overall, but hunger compelled us to eat it. At checkout, which was at 4.30 a.m. for an early flight, we were presented with a bill that included charges for the complimentary food and an additional room service fee. Fur

Customer service was excellent. Manager checked on us constantly throughout the stay. She was easily reachable even when she wasn't on site We loved the convenience of the inclusive breakfast buffet . Restaurant staff very accommodating .