Novostar Nahrawess Hotel & Thalasso Resort

So the first night we entered it was around 12 midnight no welcome the receptionist didn’t have a clue of the booking paid tax fee (£47) anyway was giving the room. The same night got locked out of the room as the card was not working note: we had 3 children under 10 and came from a flight time was 12 midnight not ate as there was no food available and was given a coke bottle . Anyway then someone opened the door for us me and my husband thought where have we came this would have scored a 0. But we were surprised the next morning as we seen the manager and other staff were so helpful welcoming and kind they also apologised to us. Anyway looked around the hotel the pool was amazing from there everything was a hit the animated staff were great with the kids night live was amazing . They could do better with the food I would give food a 4/10 . Some of the people there route about and scan u with there deals first day was quad bike scam as we wasn’t aware and got over charged and the location wasn’t amazing . Be alert of the small dark skinned coloured eye guy very clever to scam . Overall hotel itself was good we had an amazing time with our family my kids loved it .

My stay at Nahrawess was nothing short of a disgrace. The food was not only of poor quality, but caused actual illness — a serious health risk no hotel should ever expose its guests to. This alone would have been enough to raise concern, but unfortunately, it didn’t stop there. The majority of staff were very inattentive, discourteous, unpolite like they are not doing a service no attention to the client, clearly lacked training or any form of professionalism. Even more disturbing, I personally witnessed a staff member attempting to steal from a guest’s handbag. That level of misconduct is beyond unacceptable, and reflects a shocking failure in both management and basic ethical standards. Rooms were poorly maintained, service was sluggish, the mattresses were infested with bed bugs and not once did anyone take responsibility or show the slightest care for the guest experience. For a hotel that claims a four-star rating, this was appallingly far from the mark. I would strongly advise others to think twice before booking here. This establishment does not value its guests, nor does it meet even the minimum expectations of safety, service, or hospitality - disgusting this hotel should not operate under a 4-star label until it undergoes a complete overhaul.