Escarpment Retreat & Day Spa for Couples

My partner and I stayed for 4 nights, and we do not recommend for the following reasons. Villa walls look solid but don’t be fooled….you can hear the neighbours even at normal conversation levels. Every footstep can also be heard. Villas are supposed to be for couples and on arrival you sign a document agreeing to have no more than 2 people in the villa, however our adjoining villa had 4 people at stages and the same drunken LOUD couple kept us awake with yahooing and noise until 2am! We complained to the onsite manager Carolynn who called them but said she could do nothing and that the couple said they were not being loud…she didn’t even come down to hear for herself even though she is on site. Apparently they were getting married and we were supposed to just put up with it. Quote from Carolynn…. “Perhaps you could have been a little more gracious and understanding to the couple getting married”. This is an unacceptable response considering their actions totally wrecked our stay. A wedding isn’t a free pass to being inconsiderate. Whilst the villa was clean and tidy inside, the outside grounds including lookout were overgrown and there were some maintenance issues. The AC was very loud even on silent mode (which made it hard to sleep) and the kitchen downlights kept flickering. The large feature bathroom window where the spa bath is had cobwebs and mould of several different colours…black, slimy grey and red (never seen red mould before), and the area it looked onto was pretty disgusting and looked like it hadn’t been cleaned in years. The breakfast was excellent, and the bed was very comfortable. To summarise, I think Escarpment is overpriced considering its dated décor (1980s?) and level of maintenance and we do not recommend it…especially for couples looking for a quiet romantic getaway. We will never stay there again.

My husband and I recently stayed at the escarpment mt Tamborine it was a perfect experience . Beautiful surrounds being in the rain forest ,peace and quite,amazing views ,and top accommodation and the management couldn’t, have been more helpful and charming.

On arrival at the gate the sign says “ Luxury Accommodation & Spa” What a joke! We were incredulous as we walked through the house, verandah furniture that should be dumped, mould on ceilings & screens, filthy windows, mould in bathroom, just old and unloved! The list goes on…Do not believe photos at all! Only positives were the beds and massages by 2 lovely masseuse! Mt Tambourine is just beautiful and the people,food, wine was wonderful! Carolyn was not helpful and I believe should not be in the customer service or for tourism industries at all!

The reality of the accomodation certainly did not match the photos and we were charged a premium price Mildew and mould in the bathroom and also on ceiling of one bedroom. Broken and dilapidated outdoor furniture. Towels from previous guests were hanging in the wardrobe. The saving grace was the massage. Would not recommend this accomodation to anyone.

Three nights at The Edge house and disappointed by the lack of maintenance, stained chairs, mould, cobwebs, old dated furniture not to mention the overgrown gardens ….. you couldn’t see the view ! Thank goodness for the amazing massage I had, the wonderful people I was with and the serenity This place really needs some TLC !!

We spent 3 nights here over New Years and we couldn’t have asked for a nicer place to stay. The room was clean and had plenty of space for us both. We were greeted with champagne and chocolate. Carolyn was extremely helpful and couldn’t do enough for us going above and beyond to organise transport for us. The breakfast we had each day was delicious and quickly prepared. The day spa, where we had a massage and facial was incredible. It was relaxing and tailored to our needs, we would thoroughly recommend staying here. We will be back again.