Hotel M Mount Pocono

When you check in the desk person gives you a waiver that states no refunds after 15 minutes. After this time we were told there are no breakfasts, no kitchen available. There was no coffee pot in our room (2 other guests said the same), the whirlpool is covered with plywood and about 8 dead plants, we did dare the pool, very cold, visible dead leaves on the bottom along the several pool scrubbing sponges. While checking in a gentleman was changing his cars oil in the parking lot, making us wonder how many guests where actually residents. The fitness area is packed with treadmills and building supplies, we were told its off limits. The ice machine was actually gutted so no ice, with large we have ice signs in the hallway. Off to the left of the hotel is a weird set up of living areas, the bbq grill is in the middle of 5 or 6 flipped over chairs in that area, with no signs. The hallways reek of seafood buffet but worse. I counted 15 cameras in the first floor hallways. Half of the rooms on 2nd floor were being electrically wired. a weird room (ballroom we were told) that has 2 pool tables 8 random toasters 4 cameras, a broken leaning over air hockey table, and a scent of animal urine and mold, surprisingly better than the hallways smell. The mens room across from the pool had a urinal that looked, and smelled like it hasn't been flushed since 1982. There are no phones or alarm clocks in the rooms. Middle of mountains is actually a main St strip with no view. Stay away.

Anywhere else is better Took 20-30 minutes for someone to appear at front desk for check-in. Air conditioning unit in room was obnoxiously loud. Shower made high-pitched screeching noise. TV was low definition. More sketchy than photos make hotel appear. Would not stay here again.

I tried reaching the front desk' no response- no phone in the room to speak with someone regarding safety, and sanitary measures. I would like to request a refund for several reasons. The water was a huge concern as when we arrived the water was unhealthy. The bed linen had hair and stains which I was very uncomfortable and asked the front desk for new linen only to receive nothing. Due to us traveling 2 hours and was unfamiliar with the area had to find a safer hotel to utilize. Also the hotel advertised breakfast which was not even an option as l would have not trusted to eat there. The doors weren't secure and multiple people were walking along side the door area and we Didn't feel safe or secure. As I traveled alone with a child. Requesting a complete refund immediately, to resolve my issue I didn't even feel safe to leave the room key at the desk.