Usuario invitado
31 de enero de 2023
DO NOT STAY HERE, IT IS A WASTE OF MONEY. This hotel and it’s staff it’s terrible. I booked a one night stay, and 4 hours into the night the room started to smell like an animal had died in the room. I checked all over the room and could not located the smell. When I called the front desk to speak about the smell and ask for a room change, the staff showed me a room with no refrigerator, air conditioner, or microwave! The front desk staff refused to offer another room for the stay, so I decided to leave and ask for a refund because of the inconvenience. Instead of contacting management about the refund, the front desk staff attempted to only give me half of the money spent back. She also demanded that I wait for an hour for the checking out email. How can you expect a customer to wait an hour with no where to go or stay the night? When confronted with this issue the front desk began to make smart remarks towards my company and I. Maria Bazirto is extremely unprofessional and rude. If I could rate this hotel 0 stars I would. Disgusting service, rooming, and workers
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