Hampton Inn by Hilton Moss Point Pascagoula

We stopped for one night at this hotel and it was one of the best. The hotel is very clean, location is very close to the highway and most of all the staff are professional they meet you with a big smile and so friendly also they offer breakfast starts at 6 in order to start your day early . I would like to thank the lovely staff Scheryl, Barbara, Britnee, Kensia and I smeal for making us feel home . We enjoyed our stay a lot

The staff at this hotel are over the top! The hotel is older and it is my understanding that they are about to go thru renovations. The hotel is clean very clean. It smells clean when you walk in. I had a couple of problems but they were quickly and efficiently resolved. The manager is amazing and her staff radiates her personality. Great place to stay.

Excellent customer service! Kanisha (?) went above and beyond. She made me a waffle and delivered it to my table. She was super friendly and helpful. All of the staff provided great customer service! The room was clean and stocked with toiletries. I would definitely recommend!

After a really awful day of car breakdowns and towing, getting to the hotel and settling in was all we wanted to do. Kenisha was wonderful! She helped us get all of our stuff to our room, helped us find a ride to Mobile the next day and was super friendly. The hotel itself is a little dated, but still of Hampton Inn expectations.

Our bathroom was terrible, the wallpaper was peeling off the walls, the shower handle inside the shower broke off when I took a shower. I did report to front desk, which brings me to them. We are diamond members and that was not acknowledge at all, I had to ask for my water and no snack was offered. Will not be staying here again. Only positive thing I can say is it’s a convenient location. I have pictures of bathroom below.

I advanced booked a non-refundable rate room in early July. After a 12 hour travel day, we arrived at the hotel. Upon walking in to get our room keys, the lady, named Alicia, behind the desk asked for card and ID. I gave her both to which she told me my card did not match the one on file. I told her that’s because I used a digital card linked to the same account. I showed her the digital account number to which she began raising her voice and telling me she didn’t know where I could put that in to pay. I stayed calm and told her that I didn’t understand why I was even being asked to swipe a card. I already was charged for the room because it was advance purchase, non refundable rate. She then began yelling at me telling me it’s not her problem that my cards declining and that she couldn’t help me. At this point I did not even feel welcome at this hotel. I asked for a manager which she proceeded to give me MAJOR attitude about telling me to come back at 8am for one that she wasn’t going to help me. I told her just to cancel the reservation and that I would call corporate about the way I was treated and the service my family received. No one deserves to be treated the way my family was. If there was an issue with one card it wasn’t a big deal. I was more than happy to use a different payment method. It was the fact that she was yelling at me, being totally disrespectful, and NOT helping answer any of my questions. We went next door to the Holiday Inn and has THE BEST experience. The desk lady there even had a shirt on that said kindness matters! Needless to say, I will sleep in my car before I ever stay Hampton Inn again! Totally unacceptable!!!

I stayed at this property because it was close to a funeral I was attending. The room was clean, but it was certainly dated. Our air conditioner wasn't working properly. We called maintenance, but there was no change. The staff was nice and moved us to a suite. It was very large, not as dated as the original rooms and the room temperature was cool. The drain in the tub was extremely slow.

On 6/16/23 My AFRICAN AMERICAN HUSBAND, walked in to book a room and was IMMEDIATELY told we have no vacancies without knowing what type of room or anything he may be interested in. What's strange is that the AFRICAN AMERICAN worker up front, is a female with short hair told him nothing is available. I had my CAUCASIAN friend to immediately call to book a room and the SAME AFRICAN AMERICAN woman immediately told her sure we have vacancies for tonight, what would you like? So I am listening and had my husband go back in the office while we where on the phone and she tried to lie like he asked for a double and they where out of those. remind you, it never got to the part of what type of room are you looking for. my problem is obviously in MISSISSIPPI we as a country are still experiencing RACISM and it's very SAD!!!! i wouldn't want my dog to stay in this type of environment much less a human being! DO NOT STAY HERE!!!!!! RUN!

Have stayed here over the years and this time it was average at best. While conveniently off I-10 I thought it was a bit pricey for the accommodations and the breakfast. The property is showing some age and about ready for a redo. Staff at front desk was friendly but didn’t offer water as is expected for Hilton Honors member.