Hotel Riviera

Don't get me wrong, I don'¨t know how the food in the restaurant was, as we left the place after beeing ignored and forgotten. The problem was the staff, not the chief. The hotel is wonderful. We had å balcony towards the beach and the harbour. It was great. TRhe beds are for kings og queens. The room was very nice. The spa on the rooftop was the greatest. I will definitly come back, but I will not try the restaurant Bon Vivant again.

Comfortable and clean hotel with great views, provided you book ocean view. Friendly staff! The food in the restaurant was a bit of a dissapointment. Fairly expensive and very mediocre quality

From the moment we walked through the door to leaving, the stay was amazing. Friendly staff, hotel interiors, cleanliness and the spa were all exceptional. One of the comfiest beds I’ve slept in too :-) I can’t recommend the Hotel high enough!

Beautiful room with superb sea view. Very good food and a really nice spa and swimmingpool on top of hotel . A bit tricky to find the hotel but this will probably be better when area around is finished.

My stay at Hotell Riviera was unfortunately overshadowed by disappointing experiences related to communication and service, which significantly impacted the overall impression. It is disheartening to see a hotel with such potential fail to address basic issues that could be resolved through proper training and staffing. A recurring issue was the lack of effective communication. Reviews on TripAdvisor confirm this as a common problem, and my experience was no different. Calls often went unanswered, and emails or chat messages were left unaddressed for extended periods. The front desk appeared severely understaffed, leaving the staff stressed and seemingly overwhelmed. One particular incident highlighted this issue clearly: during a previous stay, an email I had sent had been sitting in the chat system for some time, unnoticed. When I pointed this out, the staff member actually laughed and mentioned that there was also an unanswered message from another customer. Such incidents reflect a lack of professionalism and systematic follow-up. Another challenge was the attitude of some staff members. Many phone conversations carried an undertone of irritation, with superficial professionalism that came across as sarcastic. While I did encounter one exceptionally friendly and helpful staff member, even this individual forgot to forward important information, creating further issues for me. On a positive note, there were a few staff members who stood out for their excellent service. The English-speaking servers and a female maître d’ during the New Year’s Eve celebration were outstanding and deserve praise for their effort and dedication. Additionally, the room itself was comfortable, with a great bed and a stunning view. However, it is clear that the hotel faces significant challenges that require urgent attention. The lack of adequate staffing and training to manage communication effectively- both internally and externally - is critical. I sincerely hope the management considers hiring a qualified professional to oversee and elevate the standards of communication and customer service. This hotel has the potential to be fantastic, but until such fundamental issues are addressed, guest experiences will continue to suffer. Rating: 2/5 The bed and a few exceptional staff members were highlights, but poor communication and service severely detract from the overall experience. There is no phone available in the room. Entertainment: 10/10 Live music, Netflix, HBO, Disney +

Very beautiful hotel, with nice decoration. But unfortunately quite bad service. The pool was cold, and bearly an apology from the staff. Me and my friend was really looking forwards to spend time at the spa and enjoy our stay. Unfortunately I will not recommend this hotel to friends and family. Really hope they increase their service, the beautiful hotell deserves top noch service