Aqua by Sambass

The staff at the front desk were amazing—very helpful and kind. They provided us with great tips on places to go out, which we appreciated. We had an incredible stay overall. Although we experienced a minor issue with the hot water in the shower, they resolved it quickly and were very nice about it. We had a wonderful time and would definitely consider returning!

Aqua by Sambass maravilhoso! Ótimo Hotel. Tudo perfeito. O Café da manhã um espetáculo. Um verdadeiro banquete com uma ampla variedade de frutas frescas, pães e bolos . Quartos muito confortaveis , serviço super bom com pessoal atencioso, educado e prestativo . A limpeza é impecável .

Lana at Aqua was great with us as well as all staff

Excellent

brand new hotel, regarding the staff: all of them are really nice exept one of the girls in the reception that while the check in was really with a sour face (i came with a great vibe and happiness to be there and she was not a friendly face). she didn't help me with the online checking that you supposed to do there (it was in Portuguese and she was "mad" when i asked her help, any question i asked was followed with nails cliking on the ounter as if "you are disturbing me". the rest of the staff was really nice and helpful. cleaning level was not that great, sometime i had to call them to clean the very noticable dust and the hands mark on the sliding door to the balcony (was like that when got there). there is no cloesd closet in the room whick made my cloths to be with dust as well (was there for 9 days so my cloths was always out in the open) and no side stand next to the bed (phone and water needs to be on the floor. wifi disconnect a lot but it is like that in all places there. HOWEVER overtall great hotel and most chances are that i will go back to this hotel when going back to Morro, the room with the private pool is wonderful to have in front of that views.