Hoteles Best Western en Morro Bay

Beware this hotel, ask to see your room before giving them your credit card. We reserved a four night stay for last week based on the online photos and Best Westerns reputation for simple clean lodging. We arrived at the motel at 4:00 pm and received our keys. Once we opened the door of room 202 we were greated by the stronge smell of cigarettes. Worse still, the two queen beds were not at all as showed online. The beds lacked headboards/footboards and were simply mattresses and box springs on roll around frames pushed against the wall. Worse still, the carpet was quite stained and dirty. We immediately returned to the office and asked for a different room. The young man who was working told us that they had no other rooms available and that many of their beds lacked headboards anyway. We were less than pleased and asked to speak to the manager. The clerk indicated that the manager (Lori) was not in. We then handed them back the keys and asked that our credit card be credited since they could not accomodate our request for a different room. He told us that he didn't know how and only the manager could authorize it anyway. We were told to call back later or the next day to get things straighted out. We called back that night and was told the manager was ”not available”, we got the same response on several subsequent calls over the following days. I called Best Western Rewards the day after our abortive check-in and was given a cancelled reservation number for our room. Dispite having a cancelled reservation authorized and never staying a single night, our credit card was charged for four full days. We are now out $617.98 for a room we never stayed in. BTW the manager is refusing to refund our money or even acknowledge the events that lead up to our leaving the property. She claims that that no refunds will be paid pointing to language when we signed in and received keys. The language says ” the undersigned agrees to pay for all charges incured against the room” and that ” charges for the room in case of eviction will not be refunded”. We were never evicted as we never stayed in the room. So why did this property charge our credit card for four nights when we never even stayed one? You have been warned....!

Muy bien, la habitación es lo suficientemente grande, limpia, la recepción es cálida, el desayuno puede ser completo y hay huevos revueltos. Además, la ciudad tiene un hermoso paisaje, cerca del mar, y también hay restaurantes caseros y restaurantes. El sabor se puede hacer. Si tiene suficiente tiempo, puede quedarse un día más.