Premier Inn Whitehaven

waited 30 minutes queueing at the bar to order our food (only 9 people in front of us), waited 30 mins , for one warm meal to arrive, then 25 mins for the second meal to arrive. On saturday at 23.00 lost power due to the storm. No emergency lighting in room, corridor, or stairs - left the next morning, a day early. Not offered ANY compensation, either for the dreadful dining experience, or for dreadful hotel experience.

Hotel.lost power on the Saturday, the day after the storm, leaving now electricity or water, just given a card contact customer services, which provided a £25 refund, totally unacceptable. The meal Friday night in the bar attached was poor, taking over 50 mins for food to arrive, the manager being short in response to this matter, short of staff being an issue, will not be returning, worst Premier inn we have stayed in

We have stayed at this hotel a few times due to family connections in the area. We arrived on Fri 27th Dec for two nights. We only lasted one night and came home. This was due to the absolute shambles of a pub next door - The Howgate and hardly any food/breakdast available. The lady on Reception said we had to book a table for the evening so we did for 6pm arrived at 5pm to a sign on the door saying restaurant closed. We’d popped in for a drink in the afternoon and a rumour was going round the pub there was only one chef on. Obviously he finished his shift and went home. All the rude lady on serving drinks says is she can’t answer our question as to whether there will be food!! The worst of it is Premiere Inn claim ‘they are nothing to do with the pub’ well yes you are, as you advertise their breakfast and meals and even allow us to book through you on your website!! Some people don’t want to drive out to eat and book these hotels for the pubs next door! Premiere Inn are well aware of the mess going on with the pub next door, the Receptionist told us this, yet you don’t warn us of this on your website. My husband booked his breakfast for the second morning and after a long walk out, came back to signs all over the hotel saying breakfast cancelled. We’d also popped in to the pub again to see what the situation was and it was the same, the same lady couldn’t answer our questions and rude. That was the final straw and home we came. A weekend away (that was needed due to issues at home) ruined. I have never experienced anything like it and stay in Premiere Inn’s quite a lot. That was at least my 3rd Premiere Inn booking this year! Think it will be the last.

Damp, mouldy room without opening windows. Breakfast was cancelled as they didn't have enough staff on shift. Exterior of the building is shocking. Very slow check-in. One towel between 4 people. Beds not made on arrival. Overall a pretty bad experience!!

A basic Premier Inn, the room as standard and adequate. The restaurant and bar suffer from a desperately poor beer selection and draughty unheated areas. All three tables at the bottom end of the restaurant asked to be moved, as the huge radiator behind them was not working. The staff were uninterested until we became vocal. My own fault really, you don't pay much, and you get even less. I would have thought making your guests comfortable would be the minimum requirement in the Hospitality business.

We had booked 3 rooms at the hotel, a few weeks in advance (not cheap!)... we then wanted to stay an extra night (due our project taking a little longer) and asked to book the same rooms being told there was plenty of space in the hotel. The girl I asked on reception that evening didn't want to do the booking and asked us to book them first thing in the morning. I tried to do this but the next person didn't know how to extend the booking and asked me to phone back later that morning. I did this only to be told that the hotel was now fully booked and we had to return to clear the rooms of our things!! We couldn't do this as we were miles away working on a project. After a number of phone calls, later that afternoon the manager then told we could keep our rooms and could stay one more night. The price jumped up more than £20 per room and we received absolutely no apology. Very very poor customer service. The staffing at the restaurant/bar next door was equally very poor, having to queue up for 15 mins to buy a drink, with only one person hosting, serving drinks and taking food orders. Very average overpriced food when it eventually arrived. Definitely won't be returning.