Nightcap at Sandbelt Hotel

The room was not as advertised at all. The heater did not work so we were literally freezing and got quite sick. Told management who offered to move us to a “blocked off room that had no hot water” and declined this obviously. Our room also didn’t have great hot water and without heat didn’t want to lose what little we had. Was given dinner in the restaurant the second night whilst they tried to fix the heater but ended up with dodgy chicken so beside freezing we now had mild food poisoning. Got moved to another room, without any help to pack up and relocate to a room which was the furthest one away. This room also had a non working heater! With no other option as we were getting sicker and still had another night asked to be refunded and told to contact the booking agent who spoke to the hotel. Long story but both sides said the other wouldn’t authorise the refund and was even told heating and hot water are not guaranteed amenities despite being legally essential services. The hotel checked other rooms and barely any were working and this weekend was icy cold. Ended up having to leave and find another hotel and be ever more out of pocket but couldn’t risk getting sicker. Disappointed no refunds were given when a full night was not used due to them not having any heat in the room and they know it wasn’t working and it was freezing!!!

Avoid Room not cleaned, dish cloths left on ground to absorb something. Used water bottles in fridge. Toilet filthy

Great price, quiet room 8n great condition, meals delivered to your room by ordering on QR code...such great value..

Good rooms, like the QR code to order to your room, nice menu and food was good.

Basic but everything is new and clean, Good Bathroom, and love a king bed

Budget Brighton stopover. Good location, good food, aircon a little noisy for sleeping at night but other than that all good.