Usuario invitado
7 de abril de 2023
Disappointed! When I booked I specifically asked that the room be complete beach/ocean front view as we've stayed in other places where they say "ocean front" or "ocean view" but you have to stand on tippy toes at the far corner of the balcony and crane your neck to see water, and I also requested a room on a higher level. Well, we certainly didn't get much of an ocean view or a room on a higher level...the room was on the first floor at the side of the building. You could only see glimpses of the ocean through the trees if you stood on the balcony and even then you had a lovely (Not!) view right on top of the tennis court. If you sat on the lounge inside, the outside view was of the air conditioner compressor on the balcony and a wall. The inside of the unit itself was lovely, it was redone and modern, clean and tidy so no complaints there. The staff were helpful and tried to move us to another room the following day but by the time the other guest had checked out, we wanted to get out and do things and it wasn't worth it for only a 2 night stay. Also found the whole check in and check out process pretty poor. We arrived right on checkin time at 2pm to a closed office. Rang the number at the desk which went to message bank. Got a call back to say they were checking in guests at another hotel, and the "after hours check in" text message explained how to get the key from the locked security box. Same when we checked out...no one there and basically guessed what we had to do with the key. Overall on the plus side, it's in a great location, the staff were friendly and the room was upgraded, but don't think we'll be going back there because of the lack of view and for the price you pay for "ocean front", it's overrated.
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