TownePlace Suites Montgomery EastChase

I love this hotel! Front desk staff were very nice and professional. The lady that checked me in was very helpful. Even tho I was early, she was able to get me in. The staff was great and the breakfast was wonderful. I would definitely recommend this hotel to my family and friends. I plan on coming back for the holidays!!

Room was very humid. Air conditioner did not cycle correctly and bathroom fan was out of surface. Very uncomfortable night spent. Hotel was full so we could not be moved. Breakfast was basic Towneplace Suites stuff, nothing extra. Not sure I would stay there again.

Bathroom was old molded and had hole in bottom of wall at base of shower. Had not been cleaned well at all. The bed was comfortable that's about the highlight of our night staying there. At about midnight the fire alarm went off and there was a flashing light in our room that ranked right up there with a strobe light. Called front desk and was informed it's a false alarm and they were trying to figure out how to cut it off. 30 minutes later finally stopped sooooo not much sleep after that. Also you can hear everyone walking on the floor above you. Walls are not sound proof. Wouldn't recommend this property.

Okay so Heather the breakfast attendant is a shining example of an excellent employee. She greeted us each morning during our stay like we were family and had the breakfast area running like a well oiled machine. Not only does she have items eggs, sausage, oatmeal, bagels and waffle items stocked, she also comes by to see if you need anything and picks up your table items when you are done 10/10. Now, the house keeping is another story. It appears they are doing the bare minimum to get by. We had to have mold cleaned and removed from bathroom. Had to request sheets, towels and toilet paper refreshed. Dust on chairs and entertainment area. House keeping needs to become a priority at this location. There are other reviewers on this subject. Location is in a great area, can walk to restaurants and plenty to do in the area. The fire pit area is nice, but not lit during our stay. There is outdoor seating, but no cushions, possibly due to spring time and pollen.

I was extremely disappointed in the cleanliness of the room. One of the first things that we noticed walking in was that there was a huge tear in the carpet. Then we went in the bathroom. There was all of this red stuff and seemingly mold around the shower, as well as around the soap containers that were in the shower. And when we got ready to lay down and go to sleep, there were two long strands of hair in the bed, which visibly did not belong to us. Because of this, my daughter and I decided to share a bed instead of sleeping in that one. It made our stay extremely uncomfortable and unsettling. Never again.

We stopped here as we’ve enjoyed this hotel brand in other areas. After checking in and settling in we received a call from the front desk relating a mistake that occurred when checking in which ended up having someone else’s reservation being charged to our credit card which was for over $1,000.00. It was straightened out by their books but the charges stayed there for several days which could have been a mess since it was Christmas and we were over a 1000 miles from home. All worked out ok but make sure you identify yourself clearly when checking in. The room was clean but a little dated. The table was used for a desk and eating table but only one chair to sit at it. The bed was ok and it was quiet so we had a decent evening. Alls well that ends well, thank goodness!

I booked a stay at the Towneplace Suites Eastchase in Montgomery, AL, from 11/9/2023 to 12/16/2023. Here is everything my family (myself, wife, baby, and dog) experienced during our stay: 1. Unclean/unsafe hotel room (e.g., dirty walls, filthy air filters in the AC, broken drawers that almost fell out once opened, stained couch, black/yellow stains on the wall by the fridge). They're supposed to clean rooms every other day but they weren’t. My wife had to take out the trash, change sheets, and ask for the vacuum to clean the room herself every few days. 2. At least a dozen cockroaches coming from underneath the kitchen sink. There was a new cockroach almost every day. They sent exterminators twice but the issue persisted. They offered to move us to a new room, but the new room was also dirty even after they assured us they would do a deep clean (e.g., food trash around the bed, carpet stains, dirty air filters, possible mold under kitchen sink, damp carpet). Although, I do have to give credit where credit is due; the temporary manager, Tyler, did impress us when he took it upon himself to clean the stained carpet with the carpet cleaner. 3. Awful customer service. When we notified front desk of the issues, they either made false promises that they will take care of the issues or they bluntly stated that they cannot do anything. We've had three employees refuse to call housekeeping or emergency maintenance to help us get rid of the cockroaches. Many employees also told me that they only work there twice a month so they don’t know anyone and they don’t have any phone numbers to call for assistance. 4. Housekeeping, with permission from the manager, entered our room when we had the Do Not Disturb sign on and woke up our baby during his nap. When my wife went to the front desk to speak to them regarding this incident, the manager insisted that my family leave the hotel because we made too many complaints. This hotel tried to retaliate against us for bringing up issues which the manager later that night agreed were all valid concerns. Most of the staff are unprofessional and not motivated. My family has overheard many of the employees complaining about their jobs. I spent over 20 hours dealing with cockroaches, an unclean room, and unacceptable customer service. I spent time calling Marriott but the customer service phone line was also unhelpful saying that the responsibility to take care of guests lies with the hotel. We are completely unsatisfied with how Towneplace Suites and by extension, Marriott, handled everything, and we will not be staying at Marriott hotels in the future. Marriott did offer the following: 10,000 points, waived pet fee, and $10 off the nightly rate, but it does not come close to fairly compensating us for the time this hotel has taken away from my family nor does it make up for the emotional trauma it inflicted on my wife. I do want to note that there were some employees who were helpful during our time there, but the

Some one tried to break into room, see pics, floors filthy, mold, ROACHES. No one available to come and kill roaches so they gave us roach killer to do ourselves, what a classy place. Kitchen sink cabinet looks like it came from an old moldy and rotten mobile home

This was the third time we have stayed here. The room was dirty. Carpets were filthy. Three times we asked to have our room cleaned. We stayed 10 nights but only had any service once. Twice we asked housekeeping on the floor for service, to no avail. Not Marriott standards!