Usuario invitado
30 de marzo de 2024
I typically do not write reviews, but I feel obliged to share our experience to forewarn potential guests. Our stay significantly deviated from expected standards in numerous ways: Noise Levels: The room was exceptionally noisy, leading to a lack of sleep throughout our entire stay. Cleanliness and Standards: The cleanliness and quality of the room fell short of a four-star hotel. We found dirty clothing from previous guests inside the sofa bed, in addition to stains on both towels and bedsheets. Discrepancy in Booking Details: The actual room layout and provided amenities did not align with what was booked. Despite expecting an en-suite bathroom, we were required to share a toilet with other guests. Moreover, a promised complimentary spa visit was incorrectly charged to our account. Spa Facilities: The spa offerings were inadequate, missing key features like a sauna. The spa area was not only cold but also maintained poorly in terms of cleanliness. Customer Service: Upon addressing these issues with the reception staff, we found them to be unhelpful. The hotel management also refused to offer any form of compensation for the inconveniences we faced. In light of these experiences, I strongly advise against booking a stay at this hotel. The lack of attention to guest satisfaction and the discrepancy between advertised and actual offerings are unacceptable.
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