Hoteles en Montemor-o-Novo con Spa

This Hotel should NOT be on the Relais et Chateaux list! It is a bad sign when you get to the lobby and all the chairs are dirty and stained. It should be a bad sign when they advertise that they have Valet when they don't (especially when it raining). But, that's nothing, wait till you go to your suite! My husband and I chose a 2 bedroom suite and the disappointment kept on going when we got to it: the stairs were cracked, the walkway was full of mildew and I slipped and almost fell. The outdoor furniture wood the wood is all stained and the fabric faded, and the fire pit all rusted. Again, wait till you get inside: the whole floor was completely wet and we had to ask to be dried off. The TV was disconnected, didn't work. The dinning area has only 2 chairs ( remember: this is a 2 bedroom suite). The living room had no light: either ceiling or table light! There are no side tables and the coffee table is so small that you need to get up to use it( set a drink, for example). The rug has seen better days ! The bathroom was a situation in itself: the sink is kid's height: it was a little above my husband's knee. The rain shower is so low that he had to bend his head to be able to use it. The counter above the sink was all stained and scratched. To hook for your towels, no toilet paper holder !!!!!!. The bed was ok but the rug next to it was very dirty. It had an outlet for a TV on the wall, but no TV! The restaurant was another problem: the chairs are NOT dining room chairs: they are soooo heavy to pull up against the table: try to do that a few times during a breakfast buffet! Dinner food was ok, but we've never seen a waitress kneel on the floor, put her face against the table to talk about the food or get your order ! The sommelier was probably def: he was so loud that when he was talking we had to stop our conversation. On top of that babies crying and kids yelling: they don't have a separate room or time for kid's meals. The whole stay was so uncomfortable that we left after the first night.

Too expensive for what it offers. Overbearing and foolish management that won't admit its mistakes. Decisions that favor business events instead of the relaxation they claim to offer leisure guests. Access is 1.5km on dirt, full of terraces from tractors, which makes it impossible for a car to go more than 10kms/h without breaking the shock absorbers. At check-in there was a group of around 50 people at the entrance to the hotel. We headed for the pool and were surprised by the same group on the pool terrace. It was a company team building event with food, drink and a lot of noise. It was impossible to rest. Small, plastic outdoor pool overlooking the air-conditioned rooms. The company's employees took over the hotel and filmed us with a drone while we were in the pool, without any authorization or warning. This is a clear disregard on the part of the hotel for the privacy of its guests. We went to the room and found the sheets and pillows dirty. The group continued to make noise all afternoon all over the property, on a peddy paper, running and shouting, and even peering into the bedroom windows in search of something. Later, we had dinner in the hotel restaurant and the group continued to sing Alentejo songs and drink at the bar throughout the meal. In addition, the dishes we ordered (cod and sea bream) were salty. After dinner we went to reception and told them that we didn't want to stay at the hotel next night, arguing what I'd explained and asking for a refund for the next night we wouldn't be staying. We were told that the next day they would talk to the superior to see what the situation was. On the way back to the room we found a plague of insects near the entrance and on the outside walls of our room and the adjoining rooms. The next day we showered and smelled of chlorine, the level used in the water. At breakfast the group was still in the hotel. We went to reception and the receptionists told us that we wouldn't be refunded the €190 for the night we hadn't stayed. We left and they kept the money. Relaxation and tranquility?!?