Hoteles Autograph Collection en Bahía Montego

The resort is compact, so you're able to easily access all the amenities but not feel like you're on top of other guests. The layout is smart and practical, especially for families with younger children and older folk with minimal mobility challenges. There's sufficient activities to keep you occupied for most of the day, however, if you desire a lot of excitement and entertainment in the evenings/nights you will be disappointed. This was not an issue for us because we had dinner late and turned in early most nights. The staff are the real stars of this show! A very HONOURABLE mention to Gregg Stewart from the Security Department who along with a groundsman helped me to locate a cellphone that we had left behind. He was patient and reassuring in helping me to prove the device was rightfully being claimed and he made sure all the necessary arrangements were made on our behalf so that we could get it back in perfect working condition. Other staff members who deserve to be mentioned are: Adrianna (Dining Hall), Simone (Scores Lounge), Sasheen (Front Desk), Edvena (Housekeeping), Nicola (Dining Staff) and the wonderful ladies from Scoops Gelato & Caffe Lounge. Also, Jodi-Ann and Tanya from Taj Indian Cuisine Restaurant were the epitome of hospitality. Jodi-Ann was very invested in creating a memorable dining experience for us and Tanya had a real interest in our overall stay and well-being. There are some things that management needs to address which include: * No AC in the dining hall, Scores Bar and Taj Restaurant. We were in these locations for 1 and 2 hours respectively and we were sweating like pigs. I can't imagine the staff having to endure that for the entire duration of their shift (maybe even double) AND YET they were so still attentive and pleasant. * No restock of water in the rooms. We called customer service and physically went to the front desk, but even upon checking out, we had yet to get water in the room. This seems like an issue with logistics more than anything. * A few broken and outdated fixtures in the rooms. Our bathtub stopper got stuck twice and we had to pry it open with a spoon to drain the tub. We also had water escaping the shower because the door was unable to be properly closed. Overall, this was a pleasant experience. We felt welcomed as soon as we drove in and interacted with the security, all the way until the bellman helped us with our bags to the vehicle.