Grand Hotel Plaza & Locanda Maggiore

fantastic location, marble was everywhere. Beautiful view below from window- even looking at a merry go round! Cleanliness -good overall Room size- large room with big armmoire. Bed comfort- great Food- has non crispy bacon & scrambled eggs Safety - so beautiful & calm. & clean right outside the front door in the early mornings One key is very inconvenient for 2 roommates. No other option.Had fluffy soft towels. CONS- Told that safes don't work.,poor shower with tall shower head & small amount of mold. Has one poor coffee machine for our tour group. Held up time when time was limited.

Centrally located to visit Tuscany, Cinque Terra, Florence and Pizza. Situated on a pleasant Plaza and just 1 block from the train station. The hotel is quaint, comfortable and staff friendly. Monticatini is a wonderful place to unpack once and enjoy all the area has to offer.

I didn't pick this hotel it was part of a trip to Tuscany booked via Travel Department. It certainly wouldn't have been my choice. See below why. Firstly the positive views. The hotel is in a great location for touring Tuscany with a train station across the road, with trains to Florence, Lucca and Pisa. Negatives of which there were many. The hotel is old and would be very elegant if it was refurbished, sadly this has not happened. The bedrooms are dark, small with mismatched furniture, the bathrooms either have bath with shower over or a small shower. The ones over the bath, are actually hand held so don't expect to stand under a shower of cascading water. The food is awful, breakfast is the same everyday with limited choices available, dinner was inedible. Most of our tour opted to eat out instead of at the hotel. The bar doesn't open until 5pm and closes early, in addition there is no bar or snack service at the pool. We had a lady at the pool kiosk on one day out of the seven we stayed there. There are no information packs in the hotel rooms either, and if you are lucky you will get a safe that works, several people on our trip advised that there room safes were locked shut. It looks to me that this hotel is staying afloat because it is being booked by tour groups. We have travelled all over Italy and I'm sorry to say that the standard of this hotel is well below par in comparison with other Italian hotels. I would not stay here again.

The Grand Hotel Plaza is a lovely, slightly old fashioned hotel in the very centre of Montecatini Terme. It is a grand old building with beautiful sweeping staircases, high ceilings and chandeliers. We stayed there for 10 days in a room on the first floor overlooking the central square. Our room was a reasonable size with a large bathroom. We found the air conditioning worked well. Although we were right above the square, the combination of double glazing and shutters kept the noise from outside to a minimum and didn't disturb our sleep. It was wonderful to walk out in the evening after dinner to enjoy the music in the square. We stayed half board and very much enjoyed the food. There was a set menu but with choices for first and second courses. Our waitresses were really helpful with my husband's food allergy, pointing out which choices were suitable for him or which could be adapted by the kitchen to make them suitable. All the food was typically Italian, very fresh and delicious. The helpfulness of the waitresses was matched by the standard of service we had from all the staff in the hotel. Other reviews have mentioned Elena who was in charge of the hotel pool and we agree she was there to make sure everyone she came into contact with had the best holiday possible. The hotel is a short walk from the station from where we made several trips to the beautiful cities of Florence, Lucca and Pisa as well as nearer towns of Montecarlo and Pescia from where we had some wonderful walks. Overall a lovely, grand hotel with amazing staff. Thank you for a wonderful holiday.

We arrived as part of a large tour group and the hotel is very nicely situated in the centre of the town with easy access to the train station and all the major Tuscan towns and cities. It is a beautiful historic hotel with marble staircase and period decor. The desk staff were friendly and helpful ACCESSIBILITY The hotel is on 4 floors and has one very very slow old lift if you have mobility issues ask to be moved to a lower floor however you then become subject to the noise problems so many suffer at this hotel. ROOMS The rooms were large with high ceilings comfortable beds good bathroom and storage. There is a mini fridge a safe and a hairdryer also a kettle. NOISE The downside of being central is the noise created late into the night by the bar immediately across from the rear of the hotel and from the busy square at the front even earplugs don't keep the noise out and it goes on till the early hours. You need to keep the windows shut which makes the room unbearably hot this leads to the next issue, Aircon AIRCON absolutely terrible didn't cool the room at all ( we did arrive in an unseasonable heatwave of nearly 40degrees) the rooms were unbearably hot. I rang the desk to ask for assistance and was immediately provided with a large fan which helped a lot. FOOD we were on a half board package and as some have already said the breakfast was basic with little choice but perfectly adequate however the evening meals were spectacular 5 course affairs different every night and delicious. The waiting staff were very friendly and accommodating working very hard to serve us all. POOL The pool area is small but was never crowded and was very welcome after a hot day of exploring. Elena the lady who looks after you at the pool bar is an absolute gem the nicest and most attentive hotel staff member I have ever met. Nothing was too much trouble and she was always so friendly and engaging a real hilight of this hotel. Overall this is a beautiful old hotel which I highly recommend except for the aircon and lift issues also not suitable if you don't like noise while you sleep although this is not the hotels fault. It is comfortable staff are friendly and helpful. Central location and great food

This was chosen by our Gate One Tour Company. Very old. Very dated. Very small rooms with little to no air conditioning. It needs a major renovation but I am assuming they keep it for its old character and charm. The staff is fantastic. They go beyond the norm to accommodate your experience. They are charming and friendly and very knowledgeable and always smiling. The Breakfast is just passable. The food provided by Gate One was less than passable. We should have gone out those nights dinners were provided and not bothered staying at the hotel. Bathroom is an accident waiting to happen because the shower is very small and very dangerous and slippery even when you pay attention. This was not my choice but we made it work.

Nice Hotel in a great location with very friendly and efficient staff. The hotel could do with a bit of updating as air conditioning was giving trouble and was non existent at times. Food was ok. The bar was also a but dated and really c I uld be located in a nicer spot. It was only open after dinner which seemed strange. Overall I had a lovely stay and would return as location was excellent and safe for someone on their own.