Grotta Giusti Thermal Spa Resort Tuscany, Autograph Collection

設施：好 衞生：好 環境：好 服務：好 下次還來

歐式和現代風格融合，靜謐

Way over rated hotel, no luxuries at all. The rooms are average. Bathroom cleanness was a big issue, hair in shower floor, dental floss left over from a previous guest. The pool closes at 6. Breakfast varieties vary average. It’s a quiet place that’s it. Not worth the money we spent.

From before even arriving, the service at Grotta Giusti was superb. I called with questions and to pre book spa treatments and I was immediately comforted to know the quality of service on our visit would be high. I met my backpacking mother in Italy for about 8 days and had decided to end a busy sightseeing trip with a few relaxing days at a spa and our visit to Grotta Giusti couldn’t have been more perfect. We arrived from Florence by train to Montacatini Terme. Upon arrival to the train we called a taxi and they arrived quickly and the ride was about 10 minutes and €23. We received a warm welcome upon arrival at the hotel. We were a couple hours early and they were able to give us one of two rooms and took time and care to explain the resort and review our spa appointments for the weekend. They hosted a poolside BBQ our first night with live music! The setting and food were excellent. The fitness center is high quality and the spa experiences were top of the line. And especially the grotta which is a wonder to see and experience. The restaurant and bar, including the breakfast were outstanding. Best of all was the attentive staff and service. They made my mom and I feel special and as if we were their only guests in a busy weekend! You’re in good hands with all of them but make sure you meet Luigi who will ensure the best visit, and you MUST let Federico make you a cocktail - just let him make you something and don’t ask questions! Roman was the hardest worker I have seen running between the pool bar and other areas he was nonstop and alway smiling! And Fabrizio was our server in the main dining room two nights in a row - he was fantastic. Weather permitting you can sit outside for dinner and they had live music out second night as well! Overall a relaxing, serene, and perfect end to a touristy vacation before heading back to reality!

Fantastic massage and visit to Grotto followed by relaxing by the thermal water pool with a cocktail and salad. Great experience, very professional. Clean facilities, good service. I’ll be back soon! Saturday nights have a special that is well worth it to take a dip in the outdoors in a beautiful area of Tuscany.

Our first time in Italy and what a great way to begin our vacation. This hotel was beyond our expectations, and we thoroughly enjoyed our stay. Freddy behind the bar was truly one of a kind; he was engaging and welcoming, made the most delicious cocktails, and always remembered everyone by name. He gave us excellent recommendations on places to go and places to dine. The spa and caves were WOW!! an experience that was unforgettable. Will definitely recommend to others and will definitely come back to stay here. this place is a 10/10 in my opinion. * Breakfast was good but evening meal was not the most impressive.

Do not spoil your visit to beautiful Tuscany by staying here. I faced multiple issues during my 2 night stay. 1. I was left stranded for about 15 minutes at 11 pm outside the hotel since no one at reception responded to the buzz from the main entry gate or my phone call. It was only after 15 minutes of constant buzzing and calling that I was let in. This was both uncomfortable and dangerous as I was with my wife in a new area unable to enter the hotel. Official response by Thomas Parenti, General Manager : 'The single associate responsible to open the gate was not at the desk, sorry about that' 2. Throughout my stay at the hotel, I was unable to utilize the chrome cast feature of the TV in the room. When asked about it, the response we got was that its unavailable for the complete hotel and a ticket has been raised. The issue was never resolved, nor did anyone follow up with us regarding it. Official response by Thomas Parenti, General Manager : 'We raised a ticket to our IT but they never responded, sorry about that' 3. The hotel management refused to use a Marriott e-gift card stating that it cannot be redeemed for stays, rather only for extras at the restaurants etc. This is untrue as a second Marriott we stayed at after this hotel was easily able to use funds on the gift card even though we had prepaid for the hotel. Official response by Thomas Parenti, General Manager : 'We billed you already, sorry about that' I am not sure how this is a 5-star Marriott property. Terrible experience overall.

Exquisite Spa with Thermal Cave Diving! 3 large thermally heated pools anchor the ancient estate. Staff is very helpful, from Concierge to wait staff. Excellent LI Iced Teas by request. Room was upgraded for Titanium and overlooked the expansive estate. I did the Thermal Cave Dive. This was a very advanced Dive though they require only PADI Open. I have about 25 lifetime dives which is a medium amount for a tourist. 2 guides with 3 divers, 5 ppls Single file, 75 minutes under…..crawling through tight spaces, vertical chutes, rock walls. Tank and air lines regularly bang and get stuck. This is recommended for very experienced divers, who have no claustrophobia and are mentally sound and calm under pressure. I passed the test and was mentally a bit stirred for about a day. Guides were very good but this dive would have unique challenges if something goes wrong due to enclosed nature.

Had a fantastic stay. Our room that was originally booked had an issue. This was raised to the Operations Manager, Davide Mancuso, who quickly resolved the issue. Thanks to his swift action we had an amazing holiday. Great location and views of the Tuscany rolling hills, quiet spot. Every single staff member was always pleasant, kind and helpful. Definitely recommend.