Econo Lodge Mobile Airport Blvd.

I checked into the hotel and noticed quite a few visible stains on the bed sheets. I went back to the front desk to inform the employee. She insisted that the room was clean without going to look at it herself and only offered to have the sheets changed. So I requested to be moved do another room instead. She reluctantly had another employee show me another room. I go to look at that room and see stains on that bed as well, one of which looked like blood. This male employee insisted that the bedding is cleaned, ironed and inspected daily without coming into the room to look for himself. I told him that I would step out of the room so that he could see for himself. He then didn’t say anything and began to take the sheets off the bed and said that he would just replace them. So I walked back to the front desk and asked for a refund, because I could not sleep in these conditions. The front desk employee said that she canceled my reservation in the system. I asked for the cancellation receipt that she had already printed but she said that she could not give it to me and that I would have to get my money back from ******* and that there was nothing that she could do. I have initiated a complaint last night and the rep’s name was Jasper. I also already email photos of the bedding stains. This is unacceptable from the disgusting rooms to the poor customer service, and I expect a full refund for the inconvenience. Thank you in advance.

Where should I start? This was my first time visiting this property. We arrived around 11pm and the doors to the lobby were locked. A lady came to a window with a cut out for her to speak. She was very matter of fact, not friendly. When it was my turn, she told me there was a $40 cash deposit. She said it was because people damage the rooms and tvs.. I paid online and was confused because credit cards are usually used for incidentals. I handed her my driver license and credit card and she said that she preferred cash. I had $10 on me and had to get cash the next morning. If it wasn't for the fact that every other hotel in the area was above $200/ night, I would've gone elsewhere. Once we were checked in, I noticed the top blankets were stained. I immediately removed them from the beds and we used our travel blankets. The location is convenient but I'll book wayyyyy ahead somewhere else the next time. Breakfast was usual waffles/cereal/toast/muffins/juice. But the owner sat in the lobby area watching. Very weird. When it was time for me to check out, the lady at the front desk just said, "Thank you". I had to ask for my deposit back. She was going to keep it. I heard another lady ask for her deposit the day before and thought, maybe she forgot but nope, they're hoping YOU forget. NEVER AGAIN. I'll sleep in my car at a truck stop before I stay here again.

Smoke detector broken, very sterile feel, door not airtight, bathtub caulking breaking down, stairs rusting. The bed was clean and I wasn't going to be there long. Served my purpose.

Room was dirty I was disgusted had to take off the bed covers. I was only there for 7 hours or so. They could really wash the bed covers on a more daily basis. Shower curtain was nasty dirty edge was black and curtain was white