Home2 Suites by Hilton Mobile I-65 Government Blvd.

I had a room that was dirty. I had a very uncomfortable stay at Hilton in Alabama I had to contact front desk more then 4 times about the noise of a guest above me. I was woken up throughout the night. My room was not clean on arrival and I had you cleaner to clean my side table. The floor had dirt marks on as did the ottoman. I’m thinking of switching to a different brand of hotels because of this. I also went to front desk this morning and ask the woman for a cart for my luggage and she told me I should go to every floor to look for one which I did with no luck. It was rude and unacceptable for her to ask me to do this.

Rooms have a lot of space . Small kitchen is nice . No oven. Bathrooms look old with caulking issues around the tub however the water was hot and they work just fine . Breakfast bar was good . Had heated premade biscuits , waffle maker and grits or oatmeal , a few cereals etc . Some fruit . Coffee had flavored creamer to choose from .

Where do I begin with this review?? There are so many bad things to document!! Let's start at the top with the management and staff. Only one young male desk attendant gets any credit/props for the employees we encountered. All of the other staff (all females) were very unfriendly and curt. The housekeeping staff failed to show up until after the lunch hour. After that knowledge, we ask simply to obtain a few clean towels for our room and we would skip the housekeeping service. We were told there were none and that to get clean towels we would have to wait until housekeeping collected dirty towels from the room and laundered them. If that is the case, it a stunning mismanagement by the staff and/or Hilton. How can a hotel not possibly have extra towels for guests??!!! Waiting until the dirties are laundered...you've got to be kidding me!!! There is no way a hotel can manage its towel service in that fashion and expect to fully service it's clientele. Next our room was missing fundamental operating items...two lamps had no light bulbs, no Kleenex tissue, no hand towels or bathmat for the bathroom shower, no "do not disturb" sign, and the window treatments (pull down shades) were scarred/warped/ill functioning. Day 2 featured a homeless and apparently drugged-out person roaming outside the back of the hotel, going through the trash cans apparently searching for food. Given the obvious mismanagement of the property were not about to participate with the breakfast buffet, so we really can't comment on that. Check-out day featured more chaos. After loading our bags on to one of the rolling luggage racks, we then realized the rack had a flat tire and was unable to roll, requiring us to get a second rack and reload all our bags to that one. Lastly, the ice machine had malfunctioned and there was water all over the hallway carpet with towels all over the ground trying to soak up the mess. I can't help but wonder where those towels came from if they had not been laundered. This was easily the worst management Hilton property that I have ever been to as a guest. I would encourage anyone considering staying at this property find somewhere else to stay. Obviously, we will never set foot in this hotel again.

This place is awful. I’ll never come back here. They should give me my money back. I would sleep in my car first before I stayed here. Dirty rooms. Employees that don’t know what’s going on. No towels. Awful bed. No water pressure. All around a dump.

I did know that Mobile, AL Home2 Hotel by Hilton Could change your rate each night, no price guaranteed for me. I stayed Sunday thru Thursday. My rate changed everyday. It started at $150 next night $159, next night a whopping $175, then $152. Management said they can changed your rate without you being informed based on occupancy. So if the hotel is full you may be charged a very high rate. With all the fees total first night over $175,next day $185 and one day later over $200. These prices should have been given to me so I can make the decision, not guess what your rate will be today. I was quoted $164 and after AARP i was charged $20 less on total from over $750 to $732.

My husband and I travel for work and have been staying at this hotel for months at a time since last year. It has been a home away from home for us!! shout out to all the employees here they are a superb team and SPECIAL shout out to JEREMY the sales manager here. He made sure to take care of us in every way and went above and beyond during our stay.Also free breakfast in the morning and LOVE their coffee too :) Thanks again to everyone at Home2Suites Mobile.

Amazing stay. Came with my family and the hotel is really nice smelled very good as soon as you walked in. The room was huge, and very clean . Very friendly staff. Easy check in and check out process. I will be staying again. Thank you Monique and staff

One of the worst hotels I have stayed in. I thought the Hilton actually meant something but I guess not. First night, ended up calling the front desk more than 4 times due to people in upstairs unit having a birthday party at 11pm. Finally, after contacting guess services main line something was done and they were moved. Second night, minors age 10 years and younger, running around the building loudly banging on everyone's door. Had to call guess service and notified the front desk, the lady at the front desk knew what they were doing and nothing was done until I called the 1800 number. Save yourself from this place, the walls are paper thin and so are the floors. Do yourself a favor don't book here, honestly I've had a better stay at a motel 6. Not even worth 1 star.

My family and I recently rounded out our summer, with a final trip to Gulf Shores. The stay here was exceptional and beyond what was expected. The most important thing was the friendliness and courtesy of the staff. It set the tone and things continued along the same path. I would recommend this location to others and I will be returning in the future.