Paradise Beach Club

Upon arrival at Paradise Beach Club Mirissa, I was genuinely impressed by the stunning pool area right at the entrance. The visual impact was immediate and created high expectations for what seemed like it would be a memorable stay. Unfortunately, this positive first impression quickly deteriorated. The most concerning aspect of my stay was the apparent discriminatory service I experienced as an Asian guest. The staff consistently showed preferential treatment to other “white colored” guests, greeting them with warm smiles and prompt attention while providing noticeably less enthusiastic service to Asian visitors like myself. This differential treatment was both obvious and unacceptable. Operational Failures • Priority given to white guests - Staff repeatedly attended to white guests first, even when Asian guests had been waiting longer • Luggage handling mishap - The hotel staff forgot to deliver our bags to our room, causing unnecessary inconvenience • General service inconsistency - The level of attention and care varied dramatically based on guest demographics The dining experience fell short of expectations. While not terrible, the food quality could definitely be improved. For a beachside resort in Sri Lanka, I expected more flavorful and well-prepared meals that would showcase local cuisine. What started as a promising stay with an impressive pool area quickly turned into a disappointing experience. The discriminatory service practices overshadowed any positive aspects of the property. No guest should feel unwelcome or receive substandard treatment based on their ethnicity or appearance. Paradise Beach Club Mirissa has potential with its beautiful pool and beachside location, but the fundamental issues with staff training and service equality make it impossible to recommend. Until the management addresses these serious concerns about discriminatory practices and improves overall service standards, I cannot endorse this establishment. Would I return? No, and I would not recommend this hotel to fellow travelers, particularly those who might face similar discriminatory treatment.

We stayed two nights in this hotel as part of an Intrepid tour of Sri Lanka, therefore did not choose it ourselves. If I could give this hotel 0 stars I would. Almost everything went wrong for me whilst I was there unfortunately: - Within two hours of arrival, it was clear that a member of staff had been in my room whilst we were on the beach - items had been moved about in my bag (we think they were looking for prescription ***** as it was the washbag compartment). Fortunately everything was in the safe but the manager was called, and basically accused me of lying about it; - Next morning the toilet broke and wouldn't flush, and the kettle overheated and burnt my hand. Our tour guide was able to move me to a room upstairs which was a million times better, but I had to spend some of the time on day two without a room, which was annoying, as this was our only two days at the beach. In terms of location, the hotel is in a great location on Mirissa beach, which I actually really liked. I would avoid staying here at all costs.

Strange lobby with cars reversing in to lobby area, with exhaust fumes in lobby area. Called reception re issues with room. No response in 4 hours, despite telling me to call with any questions or requests. Welcome drink was nice, but no cool towels provided. No lift access, unless you’re in suites. Staying in Room 104. Bathroom has lots of mold in the grout. Only 2 towels supplied, no hand towels. Towels feel like plastic bags and dry the same. TV unable to be viewed. Went to Reception who tried to fix, said to call back. I’ve called 3 times and it’s now 4 hours later and still no response. Safe is a locked draw. Only two thin pillows supplied. Tired and in need of a freshen up. Towels are grey (originally white). Sheets are dirty and pillow cases not changed. Light not working beside bed- the bulb finally got changed after 5 hours and 3 staff looking at it. Not a luxury stay by any stretch of the imagination. Lots of Eastern Europeans staying at hotel with differing ideas of respect towards staff and other guests. The standout experience at the hotel was the live music at dinner ( which was interrupted by children watching tv shows very loudly on their phones. Staff really need to ask people to use earplugs so as not to disturb dining experience)

My husband and I thoroughly enjoyed our two weeks holiday at Paradise Beech Club. Our flight times were changed at the last minute, which meant we arrived in the middle of the night, 8 hours prior to our check in time, and the hotel provided us with a courtesy room at no extra charge, to allow us to sleep. I can honestly say, the entire hotel staff could not do enough for you. They were genuinely the most kind, polite and friendly people we have ever met, and we have travelled a LOT! The Hotel facilities are not what you would get from a luxury five star hotel in Dubai or Mexico, for instance, but they do not claim to be, and it is unfair to compare such countries…judge each country on its own merit. Also, it was a fraction of the price! However, We believe the hotel to be the best you’re likely to get in a Southern Asian country. The rooms were basic, but they were clean and comfortable, with a sea view. They were cleaned each day, with tea, coffee and fresh water provided every day. The beech was beautiful golden sand and well manicured. We saw several Turtles burying their eggs on the beech at night, which is a priceless experience in itself! We also snorkelled with turtles on our local beech. There are other nice bars and restaurants on the beech, some with live music. The pool was nice, and an added bonus, as not many hotels in Mirrisa have a pool. The sun-loungers were comfortable with cushions and clean beech towels provided. The food was fresh and tasty with local cuisine on offer and a few other varieties. It was buffet style breakfast and evening meal, which we didn’t even realise was included. The drinks and cocktails were fantastic. So, that being said; I would highly recommend the hotel, and Mirrisa beech is a hidden gem! So it’s 5/5