Stirling Suites Hotel & Serviced Apartment

Staying for 3 days and 2 nights at the hotel. Everything is good especially the room due to the deluxe room being full & upgraded to a premier room 😍😊 But the bad thing is, the receptionist is kinda gloomy & unwilling to solve the problem. On the first night staying, i still didn't sleep & forgot to lock the door. Luckily the door guard is intact, and i heard someone trying to open the door. The next morning, I requested to see CCTV footage to know who the one opening our door room was. But the receptionist said, "oh we wrongly gave the room key last night to the guest".. that's not the answer to what we want.. that means the hotel is not secure at all for a guest to stay. On the 2nd day, i already set the button for the make up room, but no housekeeping doing make up room after back from Bazaar Gawai late night.. and i ask the receptionist and they answer "Oh, we fully book & need to clean the room ASAP & didn't do make up room" 😅 is that an excuse not to do make up room?? All the time I'm going to the receptionist, the same receptionist is not smiling at all 😅😅 For the facility, everything is good but no phone in the room 🤣 so it's hard to reach reception or housekeeping.

There was a staircase outside the door of the room. The hotels all I stayed in before didn't have such a design. So when I walked out of the room, I missed a step and fell down. My left ankle was fractured, so I needed to go to the hospital for surgery. I didn't blame the hotel owner, but it was really a sad process.

I did liaise with the apartment representative regarding to my cancellation request due to miri having flooding same goes to mine in bintulu which affected my trip, however the apartment decline the request and the trip was burn and I am not able to postpone to other day as per conversation. Flooding is unexpected, but staying something that can be considered to resecheduled for win win situation. But there’s nothing happen.