Pullman Miri Waterfront

The day we checked in at aboujt 5 pm, there was a corporate function and hotel was busy with guests booking in etc. as a result, my room wasn't ready and the staff (Chinese young man) who checked us in offered us complimentary breakfasts for the three night stay ( we booked without breakfast). The room given to us had fantastic views of the river and the south china sea and the room was super spacious with bedroom and coffee making area and clothes hanging section in separate compartment and bathroom was spacious and unlike most hotels I have stayed, the shower water never leaked out of the shower area to wet the other part of bathroom. Have stayed in Pullman Kuching some 10 years back and was a very good experienced. Keep it up. Location wise, almost in city centre and yet away from the hustle bustle. Very good seafood restaurants within walking distance and river side walk was good. There is a choice of three types of pillows and the one I had first night was uncomfortable.

Check-in was average — no greeting or sense of welcome, which was disappointing for a 5-star hotel. Room had a broken shower tap, but it was fixed within an hour by a professional technician — great service there. Housekeeping was inconsistent. Day 1 was great, but Day 2 had missing towels and no toiletries refill. Day 3 was the worst — no toilet paper or tissue refills, barely enough to last the day. Had to keep requesting basic items during my stay. Checkout was smooth and fast. Overall, service and facilities don’t quite meet 5-star expectations. Room maintenance response was a plus, but housekeeping and guest service need improvement.

Hotel is at a superb location. Very large room with a stunning view. For the price I am paying its an absolute bargain. The only minor downside is the detailing of the cleaniness due to mold and stains on part of the bathroom. Other than that the hotel maintained a high standard and would definitely be back.