Hotel Santa Cruz

Muy pequeño y no muy bueno.

Good neighborhood, but 15mins away from the buzzling part of Miraflores. Ok for the price

Me alojé aquí la noche anterior y el día 1 de un viaje de G Adventures. El hotel es impactante. Hay moho en las cortinas y persianas, las puertas no cierran, no hay puertas en el balcón, la cama es incómoda. Las fotos de Trip Advisor son muy antiguas o extravagantes de la realidad. El hotel parece mucho más anticuado que esto. La ubicación tampoco es brillante y vimos hoteles mucho mejores más cerca de Miraflores. Lo único positivo es que el personal fue amable. Nos cambiaron dos veces hasta que tuvimos una habitación con menos moho.

We had two separate stays of several nights at this hotel separated by three weeks. There were some good points, but overall they were just about matched by the negatives. Firstly, the hotel is well located within the safe, affluent neighbourhood of Miraflores, with lots of restaurants within walking distance. Also easy walk to local sites such as Kennedy Park, the Indian markets, Huaca Pucllana historic site and the coastal walkway. Other tourist sites in central Lima an inexpensive ride on Uber. The hotel itself has a lot of charm, build around a large central courtyard. The staff also tried to be helpful, though were often not proficient in English, and potable drinking water was always available from a cooler in the bar. That was not always the case at other hotels we stayed at in Peru and more broadly in South America. Negatives: All up we stayed 5 nights and invariably breakfast service was chaotic. Very often things would run out and not be replenished. Not sure if it was just under-staffing but it was an ongoing frustration for everyone concerned. In our first stay, the room was small and basic to say the least, no drinking glasses, bare walls and floor, and a hole in the bathroom ceiling (presumably for ventilation) allowed us to hear conversations from the next room. On second stay we had a much larger, more comfortable room on an upper floor. I should add our queen beds both stays were comfortable.

Very disappointing start to our South America vacation! Reception staff try to please but the manager is rude. The room was tired and bedding and towels poor quality. Curtains were mouldy and difficult to draw. Only one small shampoo and tiny piece of soap supplied for two people. The website photos of the rooms are very misleading! Avoid this hotel and g adventures would be advised to find an alternative hotel for their Perú tours!!!

Not a pleasant experience. The hotel was tired, unclean and generally very poor in all aspects. Our room only had half the bed linen and the curtains had what appeared to be mould stains. We were able to get an additional duvet and soap/shampoo but our 2 nights at the hotel did not leave a good impression. Certain members of staff were very helpful but the hotel needs a revamp if it is to market itself in the manner in which it advertises.