Usuario invitado
21 de marzo de 2023
Our first time experiencing this brand of Best Western hotels. Stayed for the nights of March 18 and 19, 2023. Let’s start with few positives: location of the hotel is ideal. You can walk to shopping and restaurants if weather allows. Property was kept clean as well. However there are many negatives which is why I have given only two stars to this property. As soon we entered the lobby there was very strong Chlorine and bleach smell almost unbearable. Pool is very close to lobby but to make matter worse laundry is located right behind the front desk and there was no effort made to at least hide the rusted machines or exposed chemicals all over. Not a good sight. We were told that Queen room that we reserved not available so we will get upgrade to King. That was nice of them however room had many issues. There was no bedside table on the right side of the bed. Very narrow space to move out of the bed. So can’t keep phone, keys, watch etc near. One large drawer in the dresser was missing. Looks very unprofessional to sell room like this. Toilet was very loose (full fixture) not just seat. No housekeeping service was provided. When asked about it at the desk we were informed that housekeeping service is only on Monday and Friday. This information was not made available online at time of making reservation, which I considered cheating. This is not the the first time that hotels not disclosed this important info. This runs deep among hotels from Hilton to Marriott and now Best Western too. Room furniture looks from cheap roadside motel. Everything looks afterthoughts. No bedside table as mentioned before, TV was covering half of the dresser mirror. Sink tap was so short that you touched sink backside while washing hands. Carpet and paint seems newer. Didn’t try breakfast. Will not stay this brand again anywhere in Canada or USA. Not recommended.
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