Hampton Inn & Suites Minneapolis West/Minnetonka

房間很大，衞生乾淨，服務人員很友善。

Booked a 2 bed queen suite. Checked in went to room and it was regular 2 queen room. Went back to check in and asked why I didn’t get the room I reserve and was told that someone overstayed and they didn’t have a 2 queen suite for me. There was no apology or even offer for anything because the room I booked and paid for cost more than the room I got. Reached out to ******* and hotel told them a different story on why they didn’t have the room I booked. I would not have been so upset if they had told me when I was checking in and offered some type of compensation for the difference in the price. All I got from the staff is this is what we have and can’t refund the money

Good Stay Clean and in a good location. No courtyard for outdoor gathering - my only reason for less than 5 stars. Staff friendly and helpful. I’d stay here again.