Premier Inn Milton Keynes (Willen Lake)

Poor customer service. Unhelpful and unfriendly. I won't return. Friends recommended Premier Inn and took us there to book the room we had seen online. (we did try calling them but there was no answer) When we went to the small table that I thought was reception and asked about booking the room, the lady said it was 20 pounds more. She told me that the price I mentioned was the mobile price I was tired, with my family and clearly showed that I was stressed out. The app wouldn't work when I tried to do it and no help was offered. I felt frustrated and my friends felt embarrassed that they had suggested the Premier Inn. I eventually worked it out on my own and entered the hotel room. The bathroom smelt horrible and the toilet paper was like the stuff in public toilets. It was very expensive to stay there and it was not worth the money or time. The following night we had booked a stay at the Hoilday Inn where the service was excellent, the Holiday Inn price was 85 pounds cheaper AND breakfast was included.

Best premier Inn we’ve stayed in in a while, not that there’s much different between them. Excellent restaurant for breakfast/meals, although never had to book for breakfast in advance before - that possibly needs to be clearer that it’s required. Also not used to paying for parking at one. Appreciate both gripes are minor, but bearing in mind the staff, cleanliness and restaurant generally, would have been a 5star review otherwise

Great service and great location. Kitchen and breakfast were great. Staff super friendly and helpful Being next to the lake meant plenty to do Room was clean and wifi worked well ( stayed in premium plus room) . Parking available but need to pay but discounted to under £4 for 24 hours

Greet hotel, stayed here a couple of times now. Clean spacious rooms, staff and lovely and friendly. Fantastic location just off the M1, parking reduced with code from reception. Lovely restaurant attached to hotel, welcoming staff, great food, and very accommodating with bookings with our big group.

I have always had a pleasant stay at Premier Inn and this time wasn't any different. The staff were friendly. The room was clean. The hotel itself was well maintained and kept tidy. Always seem to get the best nights sleep in Premier Inn. The mattresses are exceptional.

The pillows were comfortable and the rooms spacious, the sun was out and great cocktails at the pub next door. We are booking again for July to come again we can’t wait, hopefully see use all soon in July. Everyone we met is so happy and welcoming