Holiday Inn Express & Suites Milford

Very clean and well maintained property, the manager of the breakfast area (Ricardo) was especially attentive! Highly recommend (as an IHG member) this location! Close to downtown Milford for shops and dining. Easy access to I95, and NYC.

When we checked in all went well…especially after a 6+ hour drive. Bed was comfortable and the pillows were great. I got up in the morning to take a shower, no water, just a trickle. After three attempts, I went downstairs and Dakota at the front desk was wonderful and when Lou the maintenance man tried to fix it and couldn’t, he was so gracious and apologetic. We had to move to another room. And it went downhill from there. Several times I was asked if I wanted an upgrade to a suite, no, just a room please. I was given keys to a new room. Went upstairs, packed and went to the new room. Neither keys worked, tried another couple of times. Back downstairs, explained the keys did not work and they were reset. Upstairs again, still didn’t work. Asked a very nice housekeeper to do us a favor and check to see if we were doing something wrong. She used both keys, nothing. She used her master key, nothing. She went and called downstairs and a gentleman came up and nothing, the room must be where Holiday Inn keeps State secrets, because the man from downstairs just waved new keys at us…you guessed it, another room. If you stay at this hotel, do not allow them to put you in Room 409. The bed is awful, pancakes are fluffier than the pillows and two sets of pipes sound like a train morning, noon and night. And upon closer inspection there was someones used and tried out nicotine pouch. Which I had to pick up and dispose of. After that I opted out of room cleaning and just asked for fresh towels daily. Was told to leave the dirty ones in the hall and they would be replaced. Their idea of replaced is empty towels racks and having to ask for towels at the front desk. Went down for a swim, and the pool was so heavily chlorinated I couldn’t see the bottom of the shallow end. Went back upstairs. Book this hotel through something like TripAdvisor because the end invoice didn’t remotely make any sense for the day to day charges. We think that they tried to bill us higher than we paid for upon making the reservations. Check your bill. And last but not least, someone hit our car in the parking lot. The remarkably disinterested man that morning told us that there were two cameras in the parking lot and he would check them and call me. Yup, still waiting. He lied to my face. Spend a couple of extra dollars a night, your car repairs cost more.

Overall, I had a great experience with the Holiday Inn Express & Suites Milford the staff was accommodating, and the amenities were great. I booked a spacious suite, which was beautiful, clean, and perfect to celebrate my birthday. Love This place

My wife and I stayed here two nights. We were checked in by a wonderful person, Vunique. She upgraded us to a suite as I’m a Platinum member. She also gave us lots of information on nearby restaurants. She got the hotel four stars. Without her this place deserves a three. We were in room 509 which is large and very comfortable. The shower head and the vent were loose. I noticed that all floors in this hotel required vacuuming and some mopping. Our room had not been cleaned behind the curtains and other hidden areas. The hallway carpet was dirty. The breakfast area floor needs to be vacuumed and moped. The weight room floor also needs cleaning. Machines need to be fixed. The parking lot lines need to be repainted. Breakfast was okay but no oranges or bananas.

Prior to going I read reviews which were good and some that were bad. So upon entering the room, I remembered a post indicating there were hair in the bed sheets. When I checked, there were some hair. I brushed it off and assumed hotel had bad laundy facilities. It was late and I didn't want to go to another room. The TV didn't work which was first time ever happen in a hotel. I called and someone came three times and finally had to mickey mouse it with two remotes. Also I heard someone complained about no hot water. One day it was hot then turn warm. Another day it was cold water and had to wait 30 seconds before warm water came. Again I attributed to the poor water heater system in hotel. Hotel said they could switch rooms for the lady who didn't have hot water. With my TV not working for 2-3 days, hotel rep offer to switch me to another room. Seems like their easy solution is switching rooms which for me was very inconvenient so I tolerated it. Also, house cleaning comes early in the morning. One day when I stayed in my room til noon, house cleaning never came. Oh well, no tip.

We were checked in by a adorable and sweet young lady, our room was spotless. The bed was huge and very comfortable. The bathroom was spotless and in perfect working order. Great stay, great hotel, awesome staff. We were in Milford to visit family, so it was really nice to have great family time and then be able to go back to the hotel and relax in a really nice room. We have stayed over the years in most of the hotels in Milford and this ranks at the top. Just a great place with really nice people working there. Well lit and safe parking lot.