Courtyard Milano Linate

Formal complaint against a staff by the name of Janka. This is regarding my booking for a stay on 1-3 Nov 2024 for which I encountered a terrible service with discrimination. I arrived in Milan on 1 Nov early in the morning. Having had a long red-eye flight with a long transit, I was hoping to check in early to freshen up. I called the hotel to enquire if we could do an early check in and a man picked up. He told me that the room is available (please check the phone records). Given this confirmation, we shelved our plans for sightseeing and lugged our luggages to the hotel. Upon reaching the hotel, I explained to the receptionist, Janka, that I had called earlier and was told early check in was available. The receptionist immediately gave a very stern and black face and said that no rooms are available. As I further explained that this is unfair to me, she started raising her voice and repeated "you don't talk to me", which I understood to be that she wasn't the one who picked up my phonecall so it's not her problem. I pulled out my call log and redialled the number, wanting to speak with that guy again to clarify. The phone at her desk rang but she insisted that it wasn't her that we spoke with and too bad there's no room. She was glaring at me and was extremely rude throughout the engagement and her attitude felt discriminatory despite us being the guests. The least she could do was to show empathy and try to investigate who it was that confirmed over the phone, but no, she simply just denied responsibility and did not care. I strongly urge Marriott to investigate this issue and look into the CCTV to prevent the hotel brand from being tarnished by poor service staff. Eventually, my partner and I had to book another hotel as given the attitude given by the staff, we had concerns that our stays in the hotel could be sabotaged. This episode wasted at least 3 hours of our time, which is very precious given that we only had 2 days here. We are also extremely unhappy that the hotel refused to give us a refund.

It was great value for money. The staff was pleasant and it was easily accessible as well.

酒店焗到阿媽都唔認得認… 冷氣係廢既😓要搵個紙杯頂住個窗口 先至有啲風….地下地氈不乾淨 有其他人頭髮 早餐可以，不過種類太少，距離超市太遠，最近都要2公里

還可以 前台很禮貌 早餐很好吃 豐富多樣 房間有點小淋浴頭還是壞的不過就住一晚上懶得找前台了 有免費的水和拖鞋還不錯

機場優選，高效便捷。位置極佳，來回Linate機場非常快（約10分鐘）。房間乾淨舒適，商務設施齊全。前台服務專業高效，早餐種類能滿足基本需求。對於需要在機場附近中轉或短暫商務停留來説，是非常可靠和方便的選擇。

米蘭有展會的時候，市中心酒店價格基本翻2-3倍，大概率還訂不到。這家雖然地圖看上去離主城有點遠，但M4出來走走也就15-20分鐘，沿途還能欣賞下米蘭周邊真正居民區的生活形態。酒店一看就是新裝修的，房間不僅大，設施都是最新的，自助早餐非常非常美味！！！