Crossing Manzoni

Clean, staff were helpful and responsive to emails / any requests, location is convenient and within walking distance to major attractions and the city center

Housed in an apartment building, Crossing Manzoni is really an apartment within the building that has been converted to a hotel. The rooms were well appointed and well considered. There was plenty of storage space and a room safe. Sean, the manager on-site was excellent. There was great communication leading up to our arrival and Sean responded to any questions or requests quickly. Suggestions for improvement: offer non-dairy milk in their fridge for their coffee and offer some fruit, nuts or something more healthy than the biscuits for snacking. Inquire about a guests allergens/sensitivies before spraying fragrance in the rooms as part of housekeeping. The location is excellent - right in the heard to explore cultural sites such as the Duomo and museums as well as the shopping!! With some minor improvements, this could definitely be a home away from home!!

I booked a room at Crossing Manzoni based on the wonderful reviews. I'm an artist and appreciate beautiful design. Sadly, I did not have a good experience there. It is lovely, quiet, the bed and linens super comfortable and my room was decorated in what I'd call a minimalist contemporary style. My room shared a little lounge with coffee, tea, Milanese biscuits, water, and a microwave. The location is great, steps from the cathedral, the galleria and Rinascente. However for me, a woman traveling alone in an unfamiliar city, with only slight knowledge of Italian, it was the wrong choice. The website says the concierge is only there during business hours- I didn't realize that absolutely no one is there before 8:30 or after 6:30. Sean, the concierge who wrote me lovely emails, was not there during my short stay, but Sabrina helped me find a great restaurant and booked a taxi for me for my morning flight. I had to leave at 7:30 AM so I was on my own getting downstairs and outside but because I was concerned about the taxi showing up she gave me her cell phone number, which I appreciated. Little things like the key to the room not working well and a giant crack in the full length mirror, gave me the impression that some things are not well attended to. I don't normally write negative reviews but I honestly wish I had stayed somewhere that would have been more full service and I think potential guests should consider whether they want to stay in what is really more of a beautiful apartment.