Usuario invitado
3 de marzo de 2024
DO NOT STAY HERE!!! They added a $45 charge to my bill for a dirty towel! We checked in at 9:30 on a Saturday night and were leaving by 6:30 Sunday morning. Had enough time to wash our faces, brush our teeth, sleep a couple hours and get back to the tournament we were in. When we got there the people working were outside smoking not even attending the front desk. Shortly after we got checked in the elevator broke down and the air in our room never worked. Since we were only there for a short time, I kindly informed them that the air wasn't working in room 319, as we were leaving. What did I get for that ... a "damage fee" for a "stained big and small towel" .... Pretty sure when you wash towels, makeup comes out of them! I mean every other hotel I have ever stayed in hasn't had this issue! That is the only thing that the 1 washcloth, was used for. So you will be charged for dirty towels, it seems. And don't try to get ahold of management ... every time I called I was met with "he's not here yet and he's off on Sunday." No manager at all for a whole weekend?? I was told to call again on Monday ... I'm gonna bet he's still not there when I call. So disappointing because we have stayed here every year we come for this tournament but NEVER AGAIN!! I would advise that no one else stay here either, unless you want to be ripped off!
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