Assheton Hotel

Basil Fawlty would be proud of this hotel. I paid, in full, to Trip Com, showed my receipt and they still wanted more money. Suggest I go down the ban and get them £50. The room was awful. The TV was leaning into the table, wallpaper was missing. The electric duct was off the wall, the wardrobe door handle was missing, the chair was stained and the toilet seat wobbled. There IS a car park. It is filled with junk and takes forever to get anyone to open the gate. I parked in the municipal car park opposite. After the 4am fire alarm the other Mr Fawlty shouted at me because the key card didn't work and I needed it to be reset. An absolutely dreadful location.

We could not stay due to my 4yr old daughter being admitted to hospital, venue would not refund even due to extenuating circumstances and refused to cancel our booking, so we could still use it!!!!!!!!!, even tho we could not travel !!!!!!!!!!!!!!!!!!

Better sleep on footpath than goin there I was robbed shown different pictures but when reached there it was totally a different place full with junkies and smell of **** all round guy on reception was drunk badly and was very rude too. Room was tiny one totally different to what I saw online and it wasn’t even cleaned empty bottles of alcohol and remainings of smoked cigarettes was everywhere in the room. I didn’t even speak with them about refund and get out of there and went to a different place.

Poor qualities

The hotel is not worth to be in existence, the facility is not safe for one person to stay a second talk less of people sleeping in it. The mattress was stained, bedding was very unclean, loud noises throughout the night. Customer service was very poor, it was very horrible to stay there a second not to talk of minutes. Horrible and unpleasant all over the hotel, cable lying everywhere. It was very cold; heater was not functioning well. Shower room is very small and timescale everywhere. Shower is faulty, so not warm to shower, shower tub is cover with irritating black stuff that shower it was not well cleaned. I really pray disastrous event will not happen because the hotel environment both external and internal is not safe for people to stay in, the whole building should be renovated and management should be changed to avoid fatal incident happening within the hotel.