Hawthorn Suites by Wyndham Miamisburg/Dayton Mall South

A lot of things going on at this particular hotel were not dealt with properly because management was more afraid of losing an employee who was bringing problems to the hotel and having to step up and cover that shift if the management fired the employee which aloud a lot more things to happen and continue with no consequences! Also I feel that there were illegal activity by management at the property!!

The room was disgusting. Stains on the pull-out couch and mattress (No sheets for pull out, only small blanket and pillow with no case). Half of the door frame was off, and then placed leaning against a nearby wall. Cigarette burns on the bed's mattress topper, sheets were not cleaned beforehand. The toilet in the restroom had been used and not flushed before we entered. In the ceiling where the smoke detector should be, there was just a hole in the ceiling. That being said, staff was very nice and approchable, gave us a new set of sheets for the bed upon request. Bed was comfy, had a good night's rest, but couldn't be happy about it because we were upset on thee state of the room.

I was in three different rooms during my stay and each one was in very poor conditions and dirty. The amenities were in poor condition, e.g., the oven was filthy, and the coffee machine had no pot. Consider some-place else.

My family and I had the misfortune of staying at your hotel from May 20, 2022, to May 21, 2022, in room number 324. During our stay, we encountered a number of unsatisfactory service levels that I think you should know of and hopefully do something about. First, it took more than an half hour to check us in even though we had a confirmed reservation. Why it took so long is beyond my comprehension. When I asked the reception staff about the reason of the delay, she stated that she was trying to locate me a room. Second, when we entered the room, the front door looked as though it had been kicked in. The room had not been vacuumed nor swept, the bathroom cabinet was stuffed with dirty towels that smelled of urine and feces, the upstairs bathtub had not been cleaned, the toilet had feces floating in it and the downstairs bed was still dirty. The refrigerator had broken shelves, bathroom cabinets missing drawer fronts, draperies falling off of the windows, and roaches that clearly had overtaken the room. I wonder what do the housecleaning people at your hotel do exactly to prepare the room for the next guest. Do they have a checklist, or do they just randomly go through stuff? When I drove back around to the front office to complain, the staff presented me with several excuses, and blank stares. I thought I was in the Twilight Zone speaking to aliens or something. I was told that the housekeeping staff had quit because your last day of operation for the hotel would be in four days. Which I found out later from one of the residences that was a lie. Thirdly, I had just driven over eight hours from Dacula, GA with my family to attend a funeral and to enter into a hotel room that looked the way in which your hotel looked was even more disheartening and added more pain and stress to what I am already emotionally dealing with at this time. To top it off the room beneath me had high volume traffic going in and out all night. I sat on the edge of the bed in fear all night. I attempted to get a room at one of the neighboring hotels that night and they were all sold out and it was also midnight when I arrived at your hotel. You willing to give me a full refund was the least of my expectations, I had stopped payment on my credit card and begun the dispute process. Your establishment needs to be condemned by the Health Department and the Better Business Bureau

Filthy inside and out; even closets had dirt in them. Could not walk on the floors without shoes. Nasty curtains barely hanging on the wall. Tub had rust stains and no anti-slip strips. HVAC could not keep a set temp. Missing towels, TV remote, extra TP, coffee supplies, etc. No one at desk to correct issues. Gave up after 3 calls and went to bed. Noisy neighbors but no one to complain to. Internet signal weak and kept dropping. Bed was average comfort level but needed another pillow. Breakfast was a joke. At checkout, there still was no one at the desk, so after waiting for 5 minutes, I just left room keys and got on the road. I will never use that place again. The only plus was that I did not see any bugs! We make the trip to this area about once a month and actually paid extra to stay here over the usual place we stay. We should have not wasted the money!