TownePlace Suites Miami Lakes

Stay away. I'm waiting on my condo for this Thursday after selling my.home and decided to.stay here since it close to my condo and my sons school. Elevators not working was put on the second floor. First room the odor was absolutely horrible. I asked to be moved they put me in the room right next store ordor was better but door lock was malfunctioning and would not close. I was exhausted having to go to the desk 5 times. I left and asked for a refund. Terrible absolutely terrible.

The front desk was extremely disorganized and unprofessional. If you encounter Samantha at the front desk, you will find her to be unfriendly, unhelpful, _unprofessional_ and downright rude. (She actually was listening to music with an iPod headphone in one ear while dealing with guests.) As a Bonvoy lifetime Titanium member with over 1500 nights at Marriott properties, I will have to say that this check-in experience was one of the most disappointing-- _only_ because of the front desk attitude. A far cry from (even marginal) Marriott standards.

A weekend stay at a low-end Marriott. I found this location to be very dirty and in desperate need of an upgrade! The room smelled musty,old and stale. The furniture had damage. The room was very outdated. The bed was soft and very uncomfortable. Two nights stay there will be our last. The shower and toliet had a constant leak. All night dripping and making noise. Making it a sleepless, UNRESTFUL getaway. Certainly not brand standard!

This was my worst experience in a Marriot Hotel. I will list here my observations: - Breakfast was always missing the normal things (yougurt, fruits) - Dishwasher did not work properly - Microwave was shutting down on its own - Housekeeping service was terrible and I requested a bed change and they missed - Heater system did not work - I requested a vacum cleaner to clean the room myself and they did not have it - No housekeeping after 6pm - And the worst of all: I woke up 2 am with a weird person screaming on his on phone at the parking lot in front of my room. This guy talked for more the 30 minutes and my wife was really afraid of what was going on Marriot needs to fix this place, or remove the Marriot brand from it.

Place is okay but not up to Marriott standards.. Great front desk and cafe people. However, the place could use a new carpet to get rid of the smell from the hallways, and even the elevator. The odor in the hallways is horrible. Food, not even sure where to start.

The photos speak for themselves.. but I'll add a bit if context. We are just passing through between flights and opted for something cheap and near the airport. My partner booked without reading the reviews thoroughly because we have never had to with a Marriott hotel. We now know. You can see it is outdated right when you walk in but it wasn't overly a concern at that point. The lady who checked us in was very nice and even offered an extended check out because of the time we got there. As soon as we walked into the next building to find our room.. we regretted the booking. I won't go into too much details about the common/entry areas.. but just, ew. The room was noticeably dirty the moment we walked in but because it was 1:30am and it was a quick stop, I tried not to pay too much mind. Then, I saw the couch and my skin literally started to crawl. Downhill from there. The smell was mouldy, furniture was broken, couch was disgustingly stained, floor was sticky and dirty, surfaces were not wiped down properly, kitchen was falling apart.... but the LAST straw, blood splats on the walls near the toilet. We packed up and left immediately. The lady expressed concern but under no circumstances were we staying. She understood. Do yourself a favor and avoid this hole. We are staying at another Marriott down the street that is a few dollars more and SIGNIFICANTLY better. What a joke of a Marriott.

I had booked the property for 30 days to escape the winter weather and have a place to both vacation and work remotely while sitting poolside…. it was going to be a great trip all around and I; was looking forward to it for months however, it was absolutely not. Being a current Titanium Member and having Platinum for Life, I’ve had many varying experiences at Marriott properties over the past 15 years. Unfortunately, this property was the by far the worst experience I’ve ever had at any hotel, period. I have many comments and observations about my stay, and have broken them down into categories below. I hope you review and consider the feedback carefully; I expect better from Marriott and Marriott should expect better from their franchisee owners. The Property: • The building generally smelled musty with an attempt to cover it up with low-quality air fresheners. • The building seemed to be being used for low-cost housing for individuals and families, which is not my expectation of a Marriott property; however, I would have at least expected to be informed prior to booking. • The carpets in the stairwells were filthy (they were eventually cleaned near the end of my 30 day stay). • Parking was difficult as some evenings / nights it was hard to find a spot. • One day I was locked out of my room because the door lock batteries were dead. I had to wait for maintenance to change the double A batteries in the door before I could go back in. • People were smoking ******** right outside the room and the AC would bring the smell in. The 2 Bedroom Suite: • In the first suite I was assigned here was water damage in both the bathroom and the adjacent bedroom. The carpet was damp and smelled musty. I was forced to request a change of rooms. • All the furniture in the room was worn out and in disrepair. • The night stand dressers weren’t attached to the wall (and would fall over when a drawer was opened). This is a hazard and exposes Marriott to potential law suits if a gust gets injured. • The couch in the living room was filthy and torn, a bed sheet had to be put on it in order to sit down. • The bathroom fan didn’t turn on and was covered with dust and what looked to be black mold. • The Wi-Fi signal was too weak in both bedrooms to be able to work at the desk – I had to purchase and install a Wi-Fi extender to boost the signal. • The electrical outlets were so outdated in the room that many of them couldn’t even keep a device plugged in. This is a fire hazard and should be addressed. • The carpet was dirty, ripped and had various stains (including paint). • The windows in the rooms were dirty on the outside and you couldn’t see out of them. Some windows were also broken and wouldn’t stay open. • I purchased my own air fresheners as the suite always smelled musty. • During a cold snap the heaters in the room didn’t work and the temperatures in the suite dropped to around 60F / 15.5C during the night. • Fridge / freezer leaked The Amenities • The pool

The hotel needs to be renovated Carpet rip hallway smell musky trash . The only good thing was the mattress. The front desk clerk was friendly even thought he was training. The breakfast meat was cold not enough choice . Request pillows before arriving and it was not in the room and was able to get two of the four I requested

Smells musty and stale, and is EXTREMELY outdated. Old furniture, old carpet, old everything. It's honestly shameful and shouldn't even be a Marriott property. It's a shame to see that they've neglected it this much because the location itself is great and tucked away in a quiet part of town. It has great potential but it was a very unpleasant stay. Take your hard earned money elsewhere.