Hilton Grand Vacations at McAlpin-Ocean Plaza

This place appears to have seriously gone downhill within the past 2 years. Our stays in May 2021 and May 2023 were so much better than our stay in May 2025. The biggest deterioration has been in service level. They could never get our requests right. We would order 5 items and 2 would show up, and always delivered with zero greeting, zero smile, zero warmth, in fact the person delivering looked rather scary. Also, the buildings and rooms do not seem to have been updated in years. Our room 2404 was starting to show significant wear. There was a rather alarming hole in the floor below the carpeting near the kitchen, and our dishwasher leaked every day due to a loose gasket that I had to keep fixing manually every time I wanted to run it. Multiple lightbulbs were fused and needing replacement, which we didn't bother to ask for because we figured it wouldn't happen. We have been HGVC owners since 2006 and have been here probably a dozen times since then, and the only time things were worse was back in May 2011 when the internet didn't work and both hot tubs were turned off and drained during our entire stay. We only came here because we couldn't find a unit at the HGVC Waikiki even though we tried booking as soon as the 9-month window opened. I don't think we will be back here again.