Usuario invitado
14 de septiembre de 2024
We had an excellent stay in this hotel, from the moment I stepped into the hotel until we left, we were treated with excellent service (at least compared to how we were treated in Venice City Center). Kudos to Amzad (if I got his name right) for delivering professional customer service upon check-in and to another receptionist during check-out. The room attendant ran after us when we left a pouch in the room upon checking out - a small gesture that makes a big difference. The only thing that needs improvement is the breakfast - it was specified Continental Breakfast and the kind gesture of adding eggs and omelette was a plus- however, could have been better if the omelette was kept hot. There was a miscommunication between the front office and housekeeping - as the room attendants accidentally entered our room twice without knocking. All in all, these did not really affect our excellent stay in this hotel. Looking forward to visit again the hotel in November.
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