Ambasciatori Hotel Venice Mestre Tapestry Collection by Hilton

Un hotel muy nuevo, al lado de un gran supermercado. Puedes tomar el autobús 15 hasta el aeropuerto desde la puerta. Si el precio es adecuado, puedes considerarlo, pero cuando vengas a Venecia, te recomendamos quedarte en la isla principal. .

good…

WORST Hilton experience in decades. The corner Junior Suite room was terribly hot. I complained three times and they said they were aware of the problem. They didn't send maintenance to even attempt fixing. The HVAC was inadequate for the large size of room. It was not extremely hot outside. Afterwards, I complained and asked for a refund. They (Chianti, the sales manager) told me my email didn't warrant a response, denied the refund, and said that the 80-degree room was acceptable. I've never been treated so terribly, and Hilton corporate was of little help. There is no reason to be loyal to Hilton as I have for decades given they don't care what their international partners do or say. Location was questionable with protests in the streets. The restaurant was even hotter! La PEGGIORE esperienza Hilton degli ultimi decenni. La camera Junior Suite d'angolo era terribilmente calda. Mi sono lamentato tre volte e hanno detto che erano a conoscenza del problema. Non hanno inviato manutenzione nemmeno per tentare di ripararli. L'impianto di climatizzazione era inadeguato per le grandi dimensioni della stanza. Fuori non faceva molto caldo. Successivamente mi sono lamentato e ho chiesto il rimborso. Loro (Chianti, il direttore delle vendite) mi hanno detto che la mia e-mail non giustificava una risposta, hanno negato il rimborso e hanno detto che la stanza a 80 gradi era accettabile. Non sono mai stato trattato così terribilmente e l'azienda Hilton è stata di scarso aiuto. Non c'è motivo di essere fedele a Hilton come lo sono stato per decenni, dato che a loro non importa cosa fanno o dicono i loro partner internazionali. La posizione era discutibile con proteste nelle strade.

I arrived to the hotel with no reservation and met the amazing Luca who was more than helpful welcoming me and my family like long relation close friend, the second day I met the shining star Elisa and she was very humble and gave me many important notes about transportations and how to get to other places as local. thank you dears for the wonderful stay!

Stayed here for 1 night as we had a very early flight out of Venice. Seriously what a total let down - 7th floor junior suite - arrived and no hot water at 8pm . Took them around 45 mins - 1 hour to sort . So much noise on the floor above we called to see what it was and was told it’s a cleaning and linen room - well the noise sounded like drilling and hoovering along with floor squeaks until 11pm ! We couldn’t sleep at all and we called a few times but they really couldn’t care less . The corridors and lifts reminded me of council apartment building and was run down ! We got a cold reception when leaving the hotel and checking out at 4am on Tuesday 29th October to be exact- the gentleman didn’t utter a word and didn’t even wish us a safe journey . This is not Hilton’s standards and i don’t care if he’s had a bad day - you own the brand and represent it and that was a horrible send off to our wonderful trip. Plus point is that it’s next door to a supermarket and large department store so location is good & approx €35 to the airport using taxi company .

I would like to start by stating that I’m nobody special or anyone with “status” or a millionaire in Monopoly money, but I do spend most of my life in hotels around the world. What matters to me most when staying somewhere is the peace that quiet brings but more importantly, the employees that create the backbone of any property. The entire staff, from Valentina and the entire restaurant and bar team to Elisa, Simone, Luca, Fabrizio, Asia, Marcella, Andreea, and anyone that I might have missed in the reception team to the amazing group of people in the housekeeping department; every single one of these people make me feel at home. I have stayed here twice a week since May for work and every time I walk through the front door, I feel genuinely welcome. I feel at home. From my morning coffee and catch up with Stefano while we talk about how my football team (SSC NAPOLI) is dominating the classifications to the latest news in FC MESTRE, each interaction is authentic and sincere. I am so grateful for the entire team here and I commend every single one of them for their kindness, patience, professionalism and friendship. Thank you all!! Vorrei iniziare dicendo che non sono nessuno di speciale, nessuno con uno "status" o un milionario in denaro del Monopoli, ma trascorro la maggior parte della mia vita in hotel in giro per il mondo. Ciò che conta di più per me quando soggiorno da qualche parte è la pace che porta con sé la quiete, ma ancora più importante, i dipendenti che creano la spina dorsale di qualsiasi proprietà. L'intero staff, da Valentina e l'intero team del ristorante e del bar a Elisa, Simone, Luca, Fabrizio, Asia, Marcella, Andreea e chiunque mi sia mancato nel team della reception allo straordinario gruppo di persone del reparto pulizie; ognuna di queste persone mi fa sentire a casa. Ho soggiornato qui due volte a settimana da maggio per lavoro e ogni volta che varco la porta principale, mi sento sinceramente il benvenuto. Mi sento a casa. Dal mio caffè mattutino e dal chiacchierare con Stefano mentre parliamo di come la mia squadra di calcio (SSC NAPOLI) sta dominando le classifiche alle ultime notizie sull'FC MESTRE, ogni interazione è autentica e sincera. Sono profondamente grato a tutto il team qui presente e voglio elogiare ognuno di loro per la loro gentilezza, pazienza, professionalità e amicizia. Grazie!!