Country Inn & Suites by Radisson, Mesa, AZ

Unfortunately, our experience was not a favorable one. Our stay began with entering a room that had not been cleaned. The bathroom was visible dirty, items were found on the floor and on the shelves of the dresser indicating a thorough inspection and cleaning had not been performed. The front desk associated had to come up and clean the bathroom herself. We immediately learned that the toilet was not flushing. We then had to wait for maintenance to come a tend to the toilet which he then left dirty after his repair. On day 2 naintence has to return again after the flushing mechanism broke and again we found ourselves with a toilet that was not operational. We booked at this hotel stay for a youth baseball tournament weekend, like may other guests at the time. The hotel is 4 floors and had only 1 operation ice machine that was not able to support the demand needed for all the guests. This was an additional inconvenience that just added to the unfavorable experience that our stay was. Although the staff did attempt to ready the issues that arose. The hotel was fully booked and other accommodations could not be offered. The attitude of the staff clearly indicated that our experience was not unique and in my options is indicative of the poor management that this hotel is under. We checked out a day early and while the hitel approved our refund, having booked through a third party, the process for being refunded is more complex. Very disappointing, would not recommend this hotel to anyone.

It was alright room . They were doing remodels on some rooms on 2 floor

My tv was not entering channels, or using guide properly. So went to desk to discuss, thought most likely batteries were weak. She called the lame weak maintenance person. He looked at tv, said it was the gadget at bottom and turned the channels with remote 6” away. I laughed I want to be able to change channels in bed, LIKE AT HOME!! Told him to bring me a functional tv. Didn’t!!! Told desk clerks, I need a functioning tv , bring one from another room. She said I don’t know which room? I said any room not in use and has a tv that DOES WORK!!! I need a refund

The hotel was good. Breakfast was nice. Clean food space. Pool was great, warm. The kids loved it. Staff was nice and accommodating. The room needs some updating. The curtains were old and dirty. Carpet seemed old The bathtub had a constant leak. The ac kinda acted funny at night/ noisy.

Good size pool and very nice patio. Breakfast was wonderful. The shuttle to the airport was perfect. Really nice driver also.

The hotel is dated and overpriced for what you get. I was expecting a more modern experience for the price.

Overall, this was a good stay! The breakfasts were good and the facility was nice. Parking was not a problem and felt safe. We used the pool and hot tub and it was great! I would stay here again.

Our bedding was clean but the carpet is stained and the room could use a lot of maintenance. Our door lock and handle was broken so staff had to let us into our room. The staff was very friendly and helpful though.