Château de Mercuès

We are just on our way home from a wedding where we spent two days at this absolutely delightful chateau. It had all the usual fantastic elements such as a picture perfect view, beautiful grounds, fantastic food and wine, lovely rooms etc but what set it apart for me was the amazing standard of service by every single staff member. I have stayed in many expensive hotels all around the world but the staff at this particular hotel were by far the most courteous, polite and helpful that I have ever encountered by some considerable margin. I could have picked any single staff member and they would have typically been the one exemplary person you might occasionally get somewhere else but here it was just simply everyone which is something I have never encountered previously. Will definitely stay again one day!

The hotel was a wonderful ancient building, superbly positioned on top of a hill. Our room was very good and the beautiful gardens and swimming pool much appreciated. All the staff were very friendly. We would stay again. The restaurant was quiet and we felt a bit "overserviced" with staff coming to our table more than was required. We felt the restaurant was not the same value-for-money as the hotel stay as the wines by the glass seemed overpriced.

It was our second visit here and for 2 nights this time as we wanted to spend some time in Cahors. As before, it lived up to our expectations be it the bedroom with its splendid view, the restaurant and bar, the courtyard, gardens and all the public spaces. We obviously had breakfast on both mornings which were good and a great evening meal reviewed on the other Tripadvisor chateau site. We did the winery and wine tasting again and enjoyed it whilst my wife used the pool which she enjoyed. All the staff we met were friendly and helpful we a third visit being on the cards next year.

The restaurant was a big disappointment and a reason to reconsider staying in the future. The restaurant information on line suggests that there are ala carte choices but in reality it is a fixed menu (2 options) with no choices. There are likely many customers who like me cannot eat certain foods and would prefer some flexibility even if in the set menu format.

Highly recommend. The setting is beautiful, with breathtaking views over the entire surroundings. Food was really exceptional and staff were super helpful with everything.

The hotel is in a lovely small village with exceptionally well maintained gardens to walk around. The restaurant was amazing the staff attentive and the room well maintained and comfortable to sleep.