Usuario invitado
13 de mayo de 2025
Lot of traffic/city noise with window open. Closed is much better but still some noise, but way too hot, aircon did function but very poor only made slight difference, clearly needs maintenance or updrade. I left after a few hours, I asked for refund of remaining 7 nights of 8 night booking, they point blank refused citing terms and conditions. While I concede that's their legal right for non-refundable bookings most hotels will refund future nights in these situations. Only after I mentioned I will leave reviews did the managager then say they might consider discussing options, however they cut the call short saying there were busy and would call back, they never did and likely never intended too. Also only after this they said I was aggresive and scared staff before I left, while I concede I was loud and firm stating my displeasure, I consider that rather an exaggerated description and they certainly did not look scared, again this was only mentioned after I mentioned leaving reviews, so they were just scrambling to find excuses to justify themselves. The facts speak for themselves, most hotels will refund future unused nights regardless of the situation for the reason of goodwill of service, to do otherwise and engage in back and forth debate of what did or did not happen and look for reasons to justify the decision is just a greedy and opportunistic grab for money over service.
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