Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

酒店的環境，景觀，綠植，餐飲都沒得説，人性化處理方面也非常棒，經過溝通後，為我們的旅拍預約做了調整，並且允許我們在客房區擺拍了自駕車照片。 需要特別提到的是以下內容：一，酒店的賓客關係經理，超帥，本人非常的紳士，讓人印象深刻。二酒店水療服務非常棒，尤其是足底按摩和背部按摩，對於刷步數游完回來的人來説，幾乎算是剛需。三，我當天有洗一堆衣服，為了快速晾乾就晾到陽台去了，結果當天下了大暴雨，我的衣服沒人幫忙收回，建議此處酒店可以考慮改進。印象很深，多年前我在三亞住酒店，也是陽台晾了衣服，回到酒店後發現衣服全部收回來了，並且還給我們留了手寫信，感動至今。 酒店贈送的旅拍有五張照片和15秒視頻，這個算是非常棒，必須要提的是伯爵旅拍的服裝和化粧都非常出彩，好評，覺旅拍要是能把贈送外的照片的價格降下來，那可就更棒了。

酒店裝修有年頭了但是衞生沒問題，符合預期，酒店餐廳菜品在線，披薩炒菜都不踩雷，康樂部小童活動挺好，呆在酒店也不悶，前台很熱情不做作。去植物園着涼了身體不舒服，酒店知道後主動安排小米粥晚上送到房間，很暖心。酒店贈送的鉑爵旅拍化粧不錯，深受孩子好評，拍了好多照片。總之，好吃、好玩、好暖心，下次如果再來版納還會是首選。