Anantara Xishuangbanna Resort

Although the hotel structure looks nice, it is totally badly maintained, with pieces of walls, pools, road falling down. The staff tries is best to be kind and helpful however the service is simply zero: nobody speaks a word of English, food and beverage takes ages and the restaurant orders close too soon (no later than 8:15-8:30). We had a villa with pool but every day we were out on trip and once back everyday we had to ask for pool cleaning. Nevertheless the outer floor was dirty and they never cleaned up. The only acceptable element was the breakfast: nice and rich, even if by the time they open at 7 am, not so much is ready and available. For the price we paid the value for money is simply ridiculous. The position is far away from everything however it could have been worth it if the service was at least decent. It might be that the years of covid restrictions did not help however we must admit that we would not recommend it to anyone.

酒店位置在植物園邊上，可以從酒店後門直接去。出行可以叫接駁車離版納市區還是很遠的。 衞生：乾淨 環境：綠化很好很漂亮，有個無邊泳池 服務：很好，知道孩子喜歡小象，第二天做了三衹小象在他床上，走的時候還送了一衹小象玩偶，孩子很開心。

酒店各方面表現都非常好。未入住前，管家就提前聯繫瞭解需求。因為帶孩子，特意給了升級了一間親子露台房（未入住前完全不知道），給人很是驚喜，小朋友也很喜歡。他們家的工作人員，大部分都很愛主動打招呼，笑容不做作，給人感覺很好。感謝管家和前台。也謝謝幫我們拍照的鉑爵拍照人員，拍得很美