Hotel Morgana

Here the summary of our poor experience: - we booked a double room through *********** from Saturday 3.6. until Sunday 4.6. - the room is available as follow: check-in from 4PM (!) and check-out at 10 AM (!) - arrived at 11 AM as of Saturday 3.6., we asked to leave our luggage at the hotel before our checking’ time. According to the hotel’s employee we could leave our luggage unattended at the reception, however no separate room (locked) available for luggage. - we arrived back at Morgana Hotel at 4PM (!) for the check-in, but surprisingly the HOTEL CANCELLED our booking through ***********. We did not ask to cancel our booking, but the Hotel Morgana decided to put ourselves out of the hotel! - I contacted the hotel by phone and by email to understand the reasons, unfortunately NO explanation provided! The hotel was not in overbooking and rooms were still available on ***********! The hotel decided that they did not want us as guests! No explanations provided. Is it not a discrimination in Switzerland to refuse clients? I travel a lot for work purposes and I spent 3 months every year in hotels in Switzerland and abroad, but I never had such a poor treatment. The hotel is clearly not interested to work with clients. My strong suggestion is to stay away and prefers other hotels nearby. Stay away.

Staff Behaviour. I had something to say about the amount of money the property desired as a guarantee. It was not evident in the booking documents, and the property will give me back the amount in thirty days. Instead of explaining the details and clearing the matter, the staff became rude. This was so unpleasant. Service was sufficient Facilities ok and clearness ok. Acceptable Breakfast Goof location

La nostra recensione è solo per il ristorante: siamo stati nel periodo delle feste natalizie a mangiare la chinoise e ci siamo trovati molto bene. La sala ristorante è accogliente, la carne e le salse buone. Molto gentile il personale di sala.

Tussenstop gemaakt vanuit Sardinië naar Nederland. Kwamen laat aan en konden inchecken via een pincode. Hotel en kamer heel erg netjes. Fijne badkamer met douche. Stille omgeving en goede bedden. ‘‘s morgens ontbeten en deze was uitstekend.

Stanza confortevole letto molto comodo, terrazzino vista piscina. Stanza dotata di frigo bar, TV e aria condizionata. Tutti i confort necessari per stare bene. Ho provato anche il ristorante ed e stato eccellente, personale molto cordiale e cibo ottimo. Tornerò sicuramente e lo consiglierò.

Sono arrivato di notte e ho preso la camera. Purtroppo non era stata rifatta per errore ma l’ho usata lo stesso. Ero stanchissimo e non mi andava di fare polemica o altro. Al mattino, dopo un ottima colazione, ho fatto presente il problema. Il direttore in persona si è scusato ampliamente e si è offerto di rimborsare il soggiorno. Ho rifiutato ma ho accettato una cena al ristorante. Cena veramente ottima in qualità ! Grazie