Scape Living at Franklin

Great rooms, great views on the eastern side (don’t stay on the western side). The service was friendly but not good. We had issues with the first room, were moved, and then had an issue with the second room. You can’t ring to reception, you have to call on your phone and go through an automated system. Twice we were told staff would do something and they didn’t. The air con was always set on 8 but never got cool. I hadn’t realised this was a side hustle for a student accommodation business, and that is what it felt like. The people working at reception seemed to be students, or at least they acted like they had no hospitality training.

This is a wonderful place to stay. I had an upgrade through a rewards program and I was delighted that it was available because the views I had were simply amazing. Also through rewards I was welcomed by a free bottle of white wine and the opportunity of late check out. As I arrived very early, the receptionist (who was incredibly friendly and smiling) was happy to keep my luggage so I could head straight out and enjoy my day. When I returned she explained all the available facilities so that I didn't have to chase anything up. Up on the 47th floor, I simply towered over most of the buildings around me. I also had a corner room (4713), which meant I had a view from two sides. It's essentially a studio, but with the bed tucked away from the main living area. The condition of the room was great, with a very modern feel. The bathroom, albeit a little small, was clean and appeared as brand new as the rest of the room. The bed faced out into the city which offered an amazing view. Definitely one for couples as well as singles. Great touch to have bedside controls for blinds, mood lighting and power points also. I would definitely stay here again! Location in CBD is great with trams and metro nearby!

Stayed here for 3 nights while on business trip in Melbourne. The location is super convenient in downtown and everywhere’s bustling even late into the night. I arrived after midnight and a long trip and was left stranded as the front door was locked and person at reception was oblivious to my gesturing and buzzing. Room was small but well equipped and modern. I like the central lighting and shade and good climate controls. There’re a number of shares working areas and gym on the 52nd floor which is nice. Seems more like an upscale student housing than hotel. There is no daily room cleaning.