Mercure Welcome Melbourne

I booked a twin standard room for my elderly parents, but they were assigned a room right next to the bin collection area. The noise was unbearable, and they couldn’t sleep all night. I can’t believe how close the bins were to their room. Why would you assign such a room to aged guests? Very disappointing.

Room smaller than expected. Overall no issue except the sound proof is very poor, can clearly hear the conversation in next door. Didn’t know it has no slipper provided, this is my bad as I didn’t read the description carefully. Location is great. Walking distance to most shopping centre.

During my recent business trip to Mercure, I was impressed by the outstanding service and comfortable accommodations. The staff were friendly and efficient, and my room was spacious and well-equipped, and the restaurant provided excellent dining options. A fantastic choice for any business traveler!

Before I went to Melbourne, I had had the negative experience of Mercure in Thailand and I didn't want to choose it, to be honest, but I didn't have any choice because the price and location were better than other places. Wow. I was surprise because everything was unexpected I can say thanks to the hotel 1.The location is good and it is located in the CBD. Convenient transportation, lots of Asian restaurants, supermarkets and convenient stores. It is not far from the place I had to work. 2.The staff are great and helpful with service mind. Yes, I found a Thai girl staff who is really nice. We received the good service. Even though, the policy is they clean the room 1 in 3 days, but I was ok because we had to save the world. 3.The size of the room is small and the size of the beds were small too but enough for sleeping well and everything in the room was clean and function well. 4.No water bottles. I understood that we had to drink water from the tab. I was used to it because I knew it well, but my boss was not used to it and couldn't accept this. Please make the remark in the booking or put a paper in the room so that some people can prepare themselves for this culture. However, thanks for the milk in the fridge. Just positive experiences with this hotel this time. Thanks to you all

Mae and Ariel and Chantria were helpful as well as Karen and Mark at the Louden. I will definitely recommend this hotel especially for those traveling to shop because everything is nearby. Weather was good and the service was superb.

Room was not services, has been informed to Housekeeping Team but still didn’t take any action. Came to reception counter was told that only stay up to 3nights only do the linen change. Hotel room phone wasn’t working even they helped us to change a new one. Bathroom was terrible, water leak from the bath and floor was flooded but there is not drainage except from the bath. I don’t think this hotel worth for 4 stars rating.