Citadines on Bourke Melbourne

We were warmly welcomed and assist with the check in by jays. She is friendly and polite making the check in an ease. The room was clean and spacious, the bed were very comfortable. Air con was working well. There’s a kitchen component which was handy as I like fruits. Our room is on the 9 floor and facing very closely to the next building which I felt a little watched. The hotel has a gym and a semi heated indoor pool and sauna which is lovely, you can go anytime without checking the weather. Trams just right below and eateries around, very convenient. On our last day, it was raining and Desmond went beyond and above to shelter us with umbrella to our cab. I had a good deal with the platform I booked with and I think it was value for money for us and we enjoyed ourselves at the hotel. Highly recommend :)

Thare are some smell and Lots of dust in Bath Towels The Tap has problem when we open the tap was fall and the satff cannot solve the problem and educated us how the use the tap water by Hold the all Tap cover (Actually if normal Tap we just lift it up when open ) Also the water stuct in washbasin. We requested to change the room but the staff denied and look not kind (But the night shift staff was friendly and the housekeeping were really kind)

The hotel had some positive aspects, such as a swimming pool and a central location, which made it convenient for exploring the area. However, we had a frustrating experience with the cleaning service. Despite prior arrangements, the agreed-upon cleaning was only carried out late in the evening after a very lengthy discussion with the staff. This was quite annoying and negatively impacted our stay. While the amenities and location were good, the service needs significant improvement.

Better than expected, perfect location, walking distance to Tram and Parking lot. Nice and helpful staff also. Merry Christmas!

Stayed in a service apartment style room with a kitchenette - useful for reheating food in the combination oven microwave. Complimentary laundromat use with detergent was a plus.

We arrived on Wednesday night and check-in was great—the girl at concierge (Asian background) was super friendly and even printed out a list of nearby bars and restaurants when I asked for recommendations. A really nice start to the trip! On Thursday, I started getting itchy bumps on my hands and arms. That night it got worse—I woke up scratching like crazy and saw my arms were covered in bumps I didn’t have earlier. On Friday morning, I asked concierge (Caucasian girl) to organise room cleaning, since we were told at check-in that housekeeping wasn’t daily over the Easter weekend. She took my name and room number and said she’d sort it. We came back at 2PM—room wasn’t cleaned. I followed up with the same girl and explained the situation, including showing her the bites on my arms. She didn’t ask if I was okay or show concern—just said, “Yeah your job is still here, they’re really busy but it will be done.” At 4:30PM we returned again. The beds had been made but nothing else—bins were still full, towels still wet, and worst of all, they reused the same sheets I suspected had bed bugs. I went downstairs again and spoke to another staff member (Asian background) who was super helpful and took it seriously. She made sure the room would be properly cleaned before our dinner. Another girl was about to go check the room herself and asked us to wait in the lobby, but the first staff member—who was helping another customer at the time—told her it was all sorted and it was okay for us to go up, so she didn’t end up checking it. These two girls were amazing and really helped turn things around. At check-out, the same girl who ignored the cleaning issue asked how our stay was. I told her what happened and all she said was “Thanks for letting me know.” The hotel itself is in a great location—close to Chinatown, QV, and lots of food. Parking is $45/day with unlimited in-and-out. Thanks to the helpful staff, we were able to enjoy the rest of our stay—but I really hope the hotel improves on consistency and takes health concerns more seriously.