Mysk Al Balad

This hotel provides very cheap customer service. They are money hungry and don't have manners. I booked a room for my family 8 months in advance after reading their amazing reviews and wanting to secure a room before they're gone. Then my travel plans changed so I contacted them to refund my $1728. They denied my request and decided to keep all of my money despite my several requests. Are they really worried they won't get guests in 8 months to replace us? How can they find it right to keep people's money without any rights? That's disgusting!

You make a booking and your pay for it in advance at the hotel. You ask because it's Ramadam, is it including iftar or sehri. They say you can choose it's up to you. Either sehri or iftar. So we choose iftar. So on the day after fasting all day when we get to M floor where they serve the food our room number is not on the list. We go to the reception and all they do is laugh at you and say we made a mistake. You booking is soon only. They guy at the reception kept laughing at us and saying you made a booking for room only. If we made a booking for room only how would we know about the option of sehri or iftar. I kept saying I want to speak to the person who I booked with. But they wouldn't acknowledge anything I would say. They kept smiling and laughing. I was so angry and upset because I run a business too and the way they treated us was unacceptable.

It was one of the best hotels I’ve ever stayed in Madinah, everything is new , clean , perfect All the staff is friendly and supportive specially reservations specialist (Rasha alshareef) she was helpful, supportive, professional Definitely I recommend the hotel for everyone and I will re-visit again soon