Usuario invitado
31 de enero de 2023
My husband and I travel to Mexico in the winter every year, but have never been to Mazatlán. Sometimes we like stay in all inclusive 5 star resorts and sometimes we like the small Boutique hotels. We just got back from the 7 night stay at Casa Lucila. In short, extremely overpriced for a 4 star hotel, without the basic amenities like: coffee in the room, fresh bottle of water every day, hairdryer, mirror extra hangers etc. We asked to speak with manager, but was told he is not there. The standard comment was always a polite explanation that it is under new management and things changed. The design was very spartan, old worn minimal furniture and no decorations whatsoever. Our small room #4 was in the middle of row of four, all sharing the same balcony. The view was breathtaking, but felt uncomfortable sharing, including simple wood chair and small table. The bathroom was large but completely empty, devoid of spaces to hang towels or place toiletries. The pool area was a small terrace with a 5m x2m pool shared with two other rooms. Altogether despite the breathtaking views it was not attractive nor charming as one would expect in such a pretentious Boutique Hotel. We do have to point several plusses: the location is absolutely the best for visiting Centro or going to Rock Island, beach across the road and al the restaurants and bars within a few blocks. The staff is very friendly and tries the best, but is uninformed and always refers to the non existing manager, whom we did not manage to meet till the end. And lastly, the place is very clean. The linens, old but clean and fresh every day and room nicely tidied. Common areas also very well maintained. Altogether, not up to expectations versus the price!
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